Jr. Customer Service Representative
International Window
Job Description
Job Description
Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.
About the Role
Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks a motivated Junior Customer Service Representative to assist contractors, builders, dealers, and architects. Support product inquiries, process orders, track fulfillment, and help resolve basic customer issues in a fast-paced manufacturing environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and portal with product details on configurations, sizes, glazing, finishes, energy ratings, and basic specs.
- Enter and update customer records, orders, and notes in CRM/ERP system accurately.
- Build foundational knowledge of vinyl/aluminum product lines, options.
- Assist Outside Sales with routine customer/dealer questions, order status, and minor concerns.
- Work with Production, and Shipping to monitor orders, communicate lead times, and help ensure timely delivery.
- Handle standard customer requests and escalate complex issues to senior team members.
Qualifications
- 0–2 years customer service, sales support, or related experience (entry-level welcome; building products/manufacturing a plus).
- Ability to build positive relationships with contractors, dealers, builders, and clients.
- Good organizational skills and ability to multitask in a busy environment.
- Positive, professional attitude with strong work ethic.
- Clear verbal/written communication for sharing product info.
- Basic proficiency in Microsoft Office, CRM/ERP systems, and order entry tools.
- Experience with vinyl/aluminum windows/doors or fenestration products is a plus!
Required Skills
- Accurate data entry & 10-key.
- Solid math skills for basic pricing, quantities, and measurements.
- Tape measurement reading and understanding simple plans/specs.
- Customer service mindset with focus on helpful, timely responses.
- Quick learner adaptable to manufacturing processes and team environment.
- Strong attention to detail to maintain accurate records and orders.
International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.
Company Description
International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.
Vacancy posted a month ago
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