Senior Product Manager, Client Experience

Job Description

Job Description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains.

You will:

• Define and deliver features that improve key workflows for clients or internal operators across Flexport's platform
• Own your product area end-to-end, from problem discovery through launch, adoption, and iteration
• Partner with Engineering, Design, Sales, Operations, and other cross-functional teams to translate complex logistics workflows into clear, intuitive experiences
• Use data to guide prioritization, measure impact, and identify opportunities
• Develop analytics frameworks to track product health, user engagement, and business outcomes
• Contribute to medium- and long-term product strategy, with opportunities to shape the future of the platform

You should have:

• 6+ years of product management experience, or other domain-relevant experience
• Strong analytical and quantitative skills. You are comfortable working with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required
• A track record of shipping intuitive UX in data-dense, complex domains
• Experience building user-facing or operator-facing features that simplify multi-step workflows
• Ability to collaborate deeply with designers, engineers, and commercial or operations teams
• Excellent written and verbal communication skills, especially around tradeoffs and prioritization
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

#LI-onsite

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$155,520—$194,400 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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