Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a logistics organization in Blue Ash, Ohio. This Long-term Contract position focuses on applying incoming payments, reviewing customer accounts for accuracy, and following up on overdue invoices while maintaining a thorough and service-minded approach. The ideal candidate will balance strong collection practices with careful recordkeeping and effective communication to help keep cash flow on track.

Responsibilities:
• Apply customer payments promptly and accurately to the appropriate accounts and invoices.
• Review account activity to identify discrepancies, outstanding balances, and items that require follow-up.
• Communicate with customers regarding overdue payments and work toward timely resolution of open receivables.
• Reconcile account records by researching payment details, credits, deductions, and unapplied cash.
• Maintain complete and organized documentation of collection efforts, payment updates, and account status changes.
• Partner with billing and internal stakeholders to address invoice questions and remove obstacles to payment.
• Monitor aging reports and prioritize collection activities based on risk, volume, and due dates.
• Support process updates or operational changes impacting receivables activities when needed.• Experience handling commercial collections in a business-to-business environment.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing collection processes and accounts receivable reconciliation.
• Ability to communicate professionally with customers while preserving positive business relationships.
• Strong attention to detail with the ability to maintain accurate financial records and documentation.
• Proficiency in reviewing account information, identifying discrepancies, and resolving outstanding balances.
• Organizational skills to manage multiple accounts and collection priorities effectively.