Key Leader- Retail

Job Description

Job Description

About Stoney Clover Lane

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers and in our storefront locations.

Job Title: Key Leader
Location: Charleston, SC
Report To: Store Manager 

Role Overview

The Key Leader supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager-on-duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

What You’ll Do

• Deliver a high-level guest experience through product knowledge and customization support
• Actively sell on the floor and support the team in achieving daily sales goals
• Drive KPIs including conversion, AOV, and units per transaction
• Greet and engage every guest, introducing the brand and product offering
• Handle guest concerns with professionalism and a solutions-oriented approach
• Support visual merchandising and maintain store presentation standards
• Restock inventory and maintain an organized sales floor
• Assist with inventory tasks including receiving, processing, and stock management
• Maintain a clean and organized back-of-house environment
• Support clienteling efforts to build and maintain guest relationships
• Assist with events, trunk shows, and community outreach initiatives
• Provide direction and support to team members during shifts
• Open and close the store and act as manager-on-duty in the absence of leadership

What You Bring

• Retail experience, preferably in a fast-paced environment
• Strong passion for guest experience and sales
• Ability to support and guide team members
• Strong organizational and time management skills
• Clear communication and ability to manage priorities
• Solutions-oriented mindset with a proactive approach

Key Attributes

• Guest-first mindset with strong clienteling focus
• Driven to achieve sales goals and support team performance
• Understanding of KPIs including conversion, AOV, and productivity
• Strong sense of ownership and accountability
• Detail-oriented and highly organized
• Positive, collaborative team player
• Energetic and engaged on the sales floor