Behavioral Health Care Coordinator

MISSION STATEMENTThe Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.GENERAL PURPOSE OF JOBSupport the coordination of behavioral health services for children in the child welfare system. Review recommendations from Comprehensive Behavioral Health Assessments and inpatient/crisis discharge planning to assist with service referral needs. Assist with coordination of staffings to discuss service needs and determine a recommended level of care. Participate as requested in network development activities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIESMonitor timeliness and coordination of behavioral health services.Review the recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant records related to child well-being and assist with service referral needs.Ensure Comprehensive Behavioral Health Assessments, Suitability Assessments, and other relevant behavioral health documentation are uploaded to FSFN and filed with Children’s Legal Services as required.Respond and assist with the management of inpatient notifications.Participate in discharge planning from inpatient behavioral health care facilities or crisis stabilization units, including coordinating and monitoring post-discharge follow-up recommendations.Work with the Case Management Organizations (CMO’s) and service providers to remove barriers to services.Respond to requests for behavioral health information from Independent Living transition plans.Assist with coordination of Multi-disciplinary Team Staffings (MDT) to determine level of care recommendations and obtain authorization for services when necessary.Meet with Medicaid behavioral health service providers periodically to enhance communication and reduce barriers to services.Monitor email on daily basis; and circulates pertinent information to unit staff membersPerform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.WORKING HOURSChildren’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.TRAVELTravel within and outside of Hillsborough County is required.TRAININGAll employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.SUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilitiesEDUCATION AND EXPERIENCEBachelor's degree required, with a preference for a Master's degree, from an accredited institution in social work, counseling, human services, psychology, or a related field. Official transcripts are a mandatory requirementKnowledge of Child Welfare preferredStrong problem solving and decision-making skills.Requires the ability to establish and maintain positive working relationships with others.Requires a working knowledge of mental health and other co-occurring disorders.SKILLS AND ABILITIESStrong organizational and time management skills with the ability to coordinate multiple tasks, maintain accurate records, and ensure compliance with FSFN documentation and Children’s Legal Services requirements. Excellent communication and interpersonal skills with the ability to collaborate effectively with multidisciplinary teams, service providers, Medicaid behavioral health providers, and Case Management Organizations to reduce barriers to services and support positive outcomes for children and families. Ability to assist with inpatient notifications, discharge planning, post-discharge coordination, and service referrals while handling sensitive and confidential information with professionalism and discretion. Demonstrated problem-solving, critical thinking, and decision-making skills with the ability to work independently in a fast-paced environment while maintaining professionalism, attention to detail, and timely communication.PRE-EMPLOYMENT REQUIREMENTSCERTIFICATES, LICENSE, REGISTRATIONS, BACKGROUNDS, DRUG SCREENS, ETC.Proof of education is requiredValid driver’s license required, with proof of insuranceDriver’s license check is a requirementCriminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)Drug Screening is a requirementChildren’s Network participates in E-VerifyOTHER REQUIREMENTSLANGUAGE SKILLSAbility to communicate effectively both verbally and in writing with children, families, service providers, multidisciplinary teams, and community partners. Strong professional writing skills with the ability to prepare, review, and maintain accurate documentation, case notes, reports, and correspondence in a clear, concise, and timely manner. Ability to interpret and explain behavioral health information, policies, procedures, and service recommendations to diverse audiences in a professional and respectful manner. Demonstrated ability to actively listen, gather relevant information, and communicate sensitively and effectively in emotionally challenging situations while maintaining confidentiality and professionalism. Proficiency in Microsoft Office applications, email communication, and electronic documentation systems required to support daily operations and information sharing.MATHEMATICAL SKILLSAbility to apply basic mathematical concepts and analytical skills to collect, review, and interpret data related to behavioral health services, service utilization, and case management activities. Ability to prepare and maintain accurate records, track timelines, monitor service coordination activities, and compile statistical or performance-related information with attention to detail and accuracy. Ability to calculate dates, monitor deadlines, and review information for completeness and compliance with established policies, procedures, and reporting requirements. Demonstrated ability to analyze information, identify discrepancies, and support data-informed decision-making in a fast-paced professional environment.REASONING ABILITYAbility to exercise sound judgment and apply critical thinking skills in assessing behavioral health service needs, coordinating care, and resolving barriers to services. Ability to analyze and interpret assessments, reports, policies, and related documentation to make informed recommendations and support appropriate service coordination. Demonstrated ability to identify problems, evaluate potential solutions, and make timely decisions in complex and fast-paced situations while maintaining professionalism and confidentiality. Ability to prioritize multiple responsibilities, adapt to changing circumstances, and work collaboratively with multidisciplinary teams, service providers, and stakeholders to support positive outcomes for children and families.PHYSICAL DEMANDSThe physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.WORK ENVIRONMENTThis is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.ADA: Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.EEO: Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.If you are currently an employee of Children’s Network of Hillsborough, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying. #J-18808-Ljbffr Children