Operations Manager - Aftermarket Service and Repair

Operations Manager – Aftermarket Service and Repair

ESSENTIAL JOB RESPONSIBILITIES

:· Full leadership responsibility for the Denver aftermarket pump service and repair facility that handles custom repairs

• · Actively manage all personnel, including exempt and non-exempt, mechanics, machinists, engineers, and office staff
• · Ensure the annual business plan, including expense management, utilization, and productivity, is met or exceeded
• · Actively partner with leadership in a matrix environment, thereby having a strong influence on the operations and strategy of the team in collaboration with Sales, developing strong working relationships
• · Effectively interact with the shop and communicate with all employees on a daily basis
• · Attract, identify, develop and retain organization/department talent in an ongoing effort to support the growth philosophy. This includes employee performance management, succession planning, and individual mentoring and development
• · Develop and implement process improvements, which continuously improve on-time delivery, reduce operating and product costs, and reduce product lead times
• · Collaborate effectively with the sales force on quotations
• · Interface with customers, suppliers and internal teams to deliver a superior customer experience. This includes a willingness to participate in sales calls
• · Ensure quality goals are met for our products/services
• · Implement and manage safety policies and guidelines for employees and the facility
• · Responsible for meeting compliance with company policies and procedures
• · Ensure equipment is maintained

.EXPERIENCE

:· Ideal candidate will have a background working in a custom job shop environment with hands-on, large pump repair, with the ability to troubleshoot pumps or rotating equipment issues

• · Strong business acumen with demonstrated experience managing profit/loss
• · Demonstrated leadership ability in a manufacturing environment, ability to delegate effectively in a team environment, to mentor and develop others, and have a high level of collaboration and interaction with the sales team

.SKILLS

:· 10 years of pump industry and/or rotating equipment and manufacturing processes

• · Proven leadership skills with the ability to create a collaborative, positive culture
• · Good communication skills with all employees and executive management
• · MS Office Suite and ERP System proficiency

.DESIRED CANDIDATE PROFILE:

Candidate should have earned credibility through firsthand shop-floor experience and successfully grown their careers into operational leadership within a custom industrial repair environment

• Deep technical understanding of pump repair, rotating equipment, machining, troubleshooting, and root cause analysi s
• Demonstrated success leading exempt and non-exempt employees, including machinists, mechanics, engineers, and support staff
• Strong business acumen with direct P&L ownership, budgeting, productivity, utilization, and cost center management experience
• Collaborative leader who partners effectively with Sales, customers, and operations teams to drive business growth and customer satisfaction
• Recognized for building a strong safety culture, developing talent, and implementing continuous improvement initiatives that improve delivery, quality, and profitability

.EDUCATI

ON:Completion of a journeyman machinist or mechanic apprenticeship or equivalent experience is desir #J-18808-Ljbffr Confidential