Café Sales Associate - The Orangery

Job Description

Job Description

Summary: The Café Sales Associate is responsible for delivering high-quality coffee, beverages, and light food items in a fast-paced hotel environment. This role is guest-facing and plays a key part in creating a welcoming first impression for hotel guests while maintaining speed, consistency, cleanliness, and excellent service standards.

Hours of Operation: Monday - Friday Breakfast & Lunch Service. Banquets and private events are expected to occur on weekends. 

Responsibilities: 

• Greet guests promptly and courteously, providing friendly and efficient service
• Prepare espresso-based drinks, brewed coffee, teas, and specialty beverages according to brand  and hotel standards
• Prepare and serve grab-and-go food items, pastries, and light snacks 
• Upsell menu items, promotions, and retail products when appropriate 
• Handle guest questions, requests, and concerns in a professional manner 
• Monitor product freshness and rotate items following food safety guidelines 
• Ensure consistency in taste, presentation, and portioning 
• Operate point-of-sale (POS) system accurately 
• Handle cash, credit, and room charge transactions responsibly 
• Balance cash drawer and follow all cash-handling procedures 
• Maintain a clean, organized, and fully stocked café and service area 
• Clean coffee machines, grinders, counters, and equipment throughout the shift
• Restock supplies and notify supervisors of low inventory 
• Assist with opening and closing duties as scheduled 
• Work collaboratively with food & beverage team members 

Must-Haves: 

• Previous barista, café, or quick-service food experience
• Knowledge of espresso-based drinks, brewed coffee, teas, and specialty beverages
• Experience with POS and proper cash/credit handling
• Understanding of food safety and health regulations 
• Customer-centric attitude
• Physical stamina and the ability to lift heavy objects. 
• Ability to work flexible hours, including evenings, weekends, and holidays. 

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business.  If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.