DIVISION DIRECTOR, PATIENT EXPERIENCE - WESTERN DIVISION

We are hiring immediately for a Division Director of Patient Experience. Location: Western United States Job Summary We are seeking a Division Director of Patient Experience to lead initiatives that enhance the overall patient journey across the organization. This role drives strategies to improve patient satisfaction, engagement, and outcomes while ensuring alignment with organizational goals, regulatory standards, and service excellence initiatives. Responsibilities Develop and execute patient experience strategies aligned with organizational goals. Drive improvement in key metrics such as HCAHPS, patient satisfaction, and engagement scores. Identify trends and implement data‑driven initiatives to enhance the patient journey. Partner with hospital leadership, nursing, and support services to improve patient‑centered care. Lead cross‑functional teams to drive service excellence initiatives. Act as a subject‑matter expert on patient experience best practices. Analyze patient feedback data and implement targeted action plans. Monitor KPIs and provide regular reporting to senior leadership. Lead performance improvement initiatives across multiple sites (if applicable). Develop and deliver training programs focused on service excellence and patient engagement. Coach leaders and frontline teams on communication and patient interaction. Foster a culture of accountability and continuous improvement. Ensure consistent service standards across all facilities. Support regulatory compliance and accreditation standards (e.g., Joint Commission, CMS). Collaborate with Food & Nutrition, Environmental Services, and other departments impacting patient experience. Qualifications Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required; Master’s degree preferred. 5–10+ years of progressive leadership experience in healthcare or service operations. Proven experience improving patient satisfaction and experience metrics. Experience working in multi‑site or hospital systems preferred. Strong leadership and team development skills. Expertise in patient experience metrics (HCAHPS, Press Ganey, etc.). Excellent communication and stakeholder management. Data analysis and performance improvement expertise. Change management and process improvement skills. Benefits Full‑time and part‑time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full‑time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, additional information is available at Legal and EEO Statement We are an equal‑opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis until all openings are filled. Morrison Healthcare maintains a drug‑free workplace. #J-18808-Ljbffr Compass Healthcare