Geek Squad Agent (Retail Store)

What you’ll do Provide positive, timely service to customers during the check‑in and checkout process Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and advise on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Communicate clearly and partner with fellow agents 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast‑paced industry What’s in it for you Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Best Buy is an equal opportunity employer. #J-18808-Ljbffr