HR & Field Support Coordinator - CNA

We are seeking an experienced, compassionate, and highly organized Certified Nursing Assistant (CNA) to join our team as an HR & Field Support Coordinator. This position is a unique opportunity for someone who enjoys working directly with caregivers, providing hands‑on guidance, developing employee skills, and helping maintain high standards of care. Approximately 80% of this position will be dedicated to field support, caregiver training, coaching, and quality assurance, with the remaining 20% focused on HR administration and employee support. The ideal candidate is approachable, confident, professional, and comfortable providing both positive reinforcement and constructive feedback. 80% – Field Support & Caregiver Development Provide hands‑on training and guidance to caregivers in client homes and other care settings. Conduct caregiver skills assessments and provide additional training when needed. Counsel and coach caregivers regarding performance, attendance, professionalism, client care, and company expectations. Provide positive reinforcement and constructive feedback to encourage employee growth and accountability. Assist caregivers with improving their hands‑on caregiving skills, confidence, and overall performance. Conduct field visits to observe caregiver performance and reinforce appropriate care practices. Identify areas where caregivers may need additional education, support, or intervention. Assist with onboarding and orientation of new caregivers. Serve as a resource for caregivers who need assistance, guidance, or clarification. Help reinforce company policies, procedures, and expectations in the field. Communicate concerns or performance issues to management and assist with appropriate follow‑up. 20% – HR Administration & Employee Support Assist with employee counseling, coaching, and documentation. Participate in employee performance discussions and follow‑up. Help maintain accurate employee records and personnel documentation. Support new‑hire onboarding and orientation processes. Assist with tracking employee training, certifications, and required documentation. Monitor and respond to daily emails in a timely and professional manner. Maintain organized electronic files, records, and employee information. Communicate effectively with management, scheduling, recruiting, and other departments. Assist with additional HR administrative responsibilities as assigned. Qualifications & Experience Current CNA certification preferred; prior hands‑on CNA experience required. Previous experience in a Skilled Nursing Facility, Assisted Living Facility, and/or Personal Care Home strongly preferred. Experience with a non‑medical homecare company is a plus. Previous experience counseling, coaching, or training employees. Strong understanding of caregiver responsibilities, personal care, and appropriate client care practices. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Comfortable providing constructive feedback and holding employees accountable professionally and respectfully. Proficient with computers, Microsoft Office, email, and electronic documentation systems. Ability to manage a high volume of emails and respond promptly to time‑sensitive communications. Ability to work independently while collaborating with a fast‑paced operations team. Professional, approachable, dependable, and solutions‑oriented. The Ideal Candidate The successful candidate genuinely enjoys working with caregivers and understands the challenges and responsibilities of providing in‑home care. They are comfortable having difficult conversations when necessary, while also recognizing and celebrating employees who go above and beyond. This person is a natural coach and mentor who can build relationships, earn the respect of caregivers, and positively influence employee performance. The majority of the day will be spent supporting, training, mentoring, and developing caregivers. We are looking for someone who can balance compassion with accountability and takes pride in helping caregivers succeed while supporting the overall success of our team. #J-18808-Ljbffr Home Helpers of Lehigh Valley