Poker Shift Manager

Poker Room Shift Manager

The Poker Room Shift Manager is directly responsible for the daily operation of all Poker Department functions. Administers the operation of the Poker Department through the delegation of departmental duties to the Poker Floor Supervisors and Poker Room Dealers; ensuring the highest quality customer service exists, while ensuring game security and compliance with all policies and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities include providing guests with an enjoyable and entertaining atmosphere by welcoming and greeting guests in a friendly and courteous manner, providing guests with assistance and information as needed, and thanking guests for playing. Seats customers on available Poker table and lets the Dealer know that there is a new player. Directs and runs the poker dealer rotation. Decides the mix and spread of the poker games. Controls the lists and seating for the games in progress. Oversees the banking functions involved in the running of a shift. Handles the jackpot payoffs during the course of a shift. Makes necessary decisions at poker games based on rules. Oversee the revenue procedures for the shift. Oversees the over-all cleanliness of the poker area. Monitors the cocktail service. Handles any customer concerns when necessary. Fills out appropriate paperwork. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Maintains security of all Poker games, monies and personnel. Remains alert to any unusual or questionable activity by Poker employees or gaming customers and takes appropriate action to correct the situation within established policies and procedures. Maintains close ties with targeted guests through personal contact by phone and in person.

Supervisory responsibilities include keeping the department organized and communicating the structure of your area- including goals, role clarification, expectations, etc. Showing a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations. Delegates responsibilities to the poker dealing staff. Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety. Represents the Poker Department when dealing with other departments during the course of a shift.

Qualifications to perform this job successfully include the ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams. Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills. Excellent interpersonal and communication skills. Ability to work efficiently, independently and cohesively, consistently producing quality results. Must be able to work a variety of schedules, long hours, evenings, weekends and holidays. Displays leadership qualities and the ability to serve both internal and external customers. Ability to independently manage multiple tasks in a professional manner. Ability to use good judgment in intense situations. Strong cash handling and counting skills. Computer literate in Microsoft Windows preferred. Must be able to obtain a Nevada Gaming Registration. Minimum age requirement is 21. Bachelor's or related degree preferred. 5 years casino experience; Poker Room experience preferred. Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. Ability to read and understand all policies and procedures. Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities. Must be able to complete standard forms and reports.