Administrative Specialist I

Administrative Specialist I

This position supports the daily operations of the Counseling Center front office. The role coordinates client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to counseling, psychiatry, and client advocacy services. This position serves as a key point of contact for students and plays an essential role in maintaining smooth and professional front office operations.

What Makes the Counseling Center a Great Place?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

Here Is What You Will Do:

• Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
• Ensure adherence to established procedures for client check-in, intake, and service setup.
• Provide guidance and support to front desk staff and assist with training on policies and workflows.
• Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
• Maintain waitlist processes, including communication and documentation.
• Deliver high-quality customer service to students, visitors, and campus partners.
• Answer incoming calls, respond to inquiries, and direct clients appropriately.
• Perform administrative tasks such as data entry, scanning, and maintaining records.
• Support overall office operations and assist with additional duties as needed.

Qualifications:

Minimum Hiring Qualifications: Bachelor's degree and one year administrative experience; or high school diploma or GED and five years administrative experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information.
• Proficiency in office systems and scheduling platforms.

College/Business Unit: Student Services

Department: Counseling Center

Location: Atlanta Campus

Shift: 8:30-5:15

Salary: $39,200

Pay Grade: 10

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 07/06/26, 5:21:57 PM

Closing Date: 07/21/26, 3:59:00 AM

Special Instructions: To be fully considered for this position all candidates must submit the following at the time of submission: A complete and accurate GSU application, Resume, Cover Letter (Recommended). Final candidates must provide three professional references.

Georgia State University Values:

• COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility.
• TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service.
• STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Value Statement:

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity:

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check:

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.