Case Manager Level II

Job Description

Job Description

This is a frontline staff position responsible for the holistic support of Production  Assistants’ success, as well as supporting the overall success of the Workforce Development program at Growing Home, Inc. The Case Management Coordinator reports to the Manager of Workforce Development.  

RESPONSIBILITIES 

Case Management and Supportive Service Provision: 

• Oversees supportive service provision for GH “clients” (both current  Production Assistants and program Graduates); identifies and supports needs for ancillary referrals for health, education, counseling, housing, etc. 
• Coordinates and participates in 1:1 counseling meetings with Production Assistants to support the achievement of participant-driven goals 
• Develops and maintains referral partnerships, and works closely with the Manager of Employment Training in facilitating organizational collaborations 
• Provides feedback and advice to other frontline caseworkers, including support  to colleagues without social work backgrounds, as well as program graduate mentors 
• Serves as the lead in case noting, including providing support to other GH staff Collaborates with ET Manager to provide pre-employment and retention  counseling services for PAs  
• Participates in weekly case management meetings with the WD team and  site managers 

Reporting and Data Management: 

• Maintains client files, gathers and processes necessary data for case  management  
• Provides relevant data and information for reporting purposes, maintains clear  data for Data analysis, and writes reports, case studies, and assessments

Recruitment and Enrollment: 

• Assists in recruitment by leading information and application sessions
• Collaborate with Workforce Development team for participant review, interviews, and PA hiring  decisions 

Curriculum Support: 

• Assists in job readiness training, including assisting in classroom facilitation,  and curriculum development/revision as needed 

Graduate Engagement: 

In addition to ongoing case management and support service provision to GH graduates:  

• Assists in Graduate retention and outreach  
• Assists in Graduate engagement events, Graduate Advisory Council meetings, and other Graduate related activities as needed  

Program Assistance: 

• Assist in office support tasks and operations as needed 
• Collaborate with WD team for PA application review, interviews, and hiring  decision 
• Assists with PA resume creation, cover letter drafting, interview preparation,  and individual job search as needed 
• Assists in the coordination of Workforce Development events  
• Assists with Board liaising as needed 
• Assists with employer cultivation as needed 
• Performs other duties as assigned 

Other: 

• As needed, assist with Growing Home open houses and events, which may  include night or weekend hours 
• Assist in the collection of appropriate pictures, videos, and stories for social media 

SKILLS AND QUALIFICATIONS 

• A demonstrated commitment to social justice with prior experience working  with low-income populations 
• Comfortable working directly with marginalized populations; ability to engage  with individuals in an authentic and non-judgmental manner 
• Familiarity with Chicago social service resources 
• Strong written and verbal communication skills; ability to engage, inspire and  influence a wide variety of stakeholders
• Ability to work closely in a team of individuals with mixed professional and  educational backgrounds 
• MSW required; will consider those currently pursuing an MSW 
• Some travel for meetings will be required. 
• Must have an aptitude and  willingness to navigate public transportation throughout the greater Chicago area, or a valid driver’s license