Maintenance Manager

Maintenance Manager

Primary Function: Oversee waterpark maintenance operations necessary to achieve stated objectives for ride maintenance, ride checks, repairs, costs, guest service satisfaction, safety, cleanliness, and sanitation. The Maintenance Manager will perform maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems as necessary.

Responsibilities:

• Oversees and performs the day-to-day operations of the Maintenance department.
• Evaluates systems or facilities to determine maintenance or repairs that need to be performed.
• Assesses building systems to plan work assignments and project schedules.
• Ensures maintenance and repair work is completed correctly and in a timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the ride manufacturer's preventative maintenance programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all waterpark rides are inspected daily, weekly, and monthly.
• Prepare all required paperwork as necessary.
• Manage and assist with tasks related to audits and inspections by outside agencies.
• Operates, maintains, and services all related pumps, motors, valves, vessels, filters, chemical feed equipment, and other miscellaneous mechanical and electrical equipment. Assigns and supervises other associates in the same.
• Ensure the waterpark is maintained so that guests are not inconvenienced because of repairs.
• Responsible for coordination and execution of safe work practices.
• Maintain cleanliness in all work areas.
• Maintain records of all activities performed during the shift.
• Perform required tests and chemical analysis on water.
• Must work shifts as needed and must be available for on-call status for emergencies, as directed by management.
• Maintain an accurate inventory of supplies for the waterpark and make purchases when necessary with manager approvals.
• Fill in where needed to ensure guest service standards and efficient operations.
• Complete and stay current in all training as required by Human Resources and the waterpark maintenance and qualifications requirements.
• Understand all policies, procedures, standards, specifications, guidelines, and training programs of the Company.
• Other duties as deemed appropriate by the management team.

Competencies:

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC.
• Excellent management and supervisory skills.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by associates, supervisors, department heads, Senior Management, and guests.
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Must demonstrate a strong work ethic and a willingness to develop his/her career within the department.
• Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, and county and municipal regulations that pertain to health, safety and labor requirements of the associates and guests.
• Fully understand and comply with all federal, state, and county and municipal regulations that pertain to rides safety, inspections, and yearly inspection with all authorities.

Requirements:

Preferred Education and Experience:

• High school diploma or equivalent required.
• At least one year of maintenance experience required.
• At least one year waterpark maintenance experience, preferred.
• HVAC, Plumbing and Electric experience, preferred.

LICENSE/PERMITS REQUIRED or have the ability to obtain: CPO certification.

General Qualifications:

• Must be able to traverse property, equipment and facility to diagnose building or ride issues and plan repairs or maintenance.
• Must be physically able to perform repairs when needed.
• May be required to stand for long periods of time.
• Possible heavy workloads; exerting over 50 pounds of force to lift, carry, push, pull, or otherwise move objects.
• Bending, stooping, kneeling, reaching involved.
• Must be able to work in warm/humid settings and hot/humid weather for outdoor waterpark environments.
• Be able to work weekends, nights, and holidays.
• May be required to be exposed to all types of weather.
• Must be able to multi-task and be flexible in a fast-paced environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.