Merchandising Specialist

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. Supports the Area Merchandising function by addressing and resolving service requests, new item setup, and excess and obsolete (E&O) inventory issues in a timely manner. Utilizes detailed knowledge of US Foods products, systems, and tools. Serves as the primary liaison between PSSA, Replenishment, and Category Management related to merchandising activities. Works closely with area departments - particularly Category Management and Replenishment - to support vendor and supplier communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues. Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up. Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects. Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews. Serves as the escalation point of contact for RSC inquiries related to merchandising activities. Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately. Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items. Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.

RELATIONSHIPS

Internal: Category Operations Managers, Marketing Managers, Replenishment, Pricing team, Territory Managers, Account Executives External: Local vendors and brokers, as needed.

WORK ENVIRONMENT

Onsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

MINIMUM QUALIFICATIONS

5 years of purchasing, merchandising, sales or customer service experience Proficiency in Microsoft Office applications, particularly Word and Excel

EDUCATION

College degree or equivalent distribution and/or food service supply chain work experience

PREFERRED QUALIFICATIONS

Previous US Foods experience PRISM/Merlin/Tandem skills Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment. Strong organizational, analytical, written, verbal, and interpersonal communication skills. Demonstrated focus on delivering effective service to both internal and external customers. Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions‑focused approach.

PHYSICAL QUALIFICATIONS

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND - OCCASIONALLY

WALK - OCCASIONALLY

DRIVE - NEVER

SIT - FREQUENTLY

LIFT

1-10 lbs (Sedentary) - OCCASIONALLY 11-20 lbs (Light) - OCCASIONALLY 21-50 lbs (Medium) - NEVER 51-100 lbs (Heavy) - NEVER Over 100 lbs (Very Heavy) - NEVER

CARRY

1-10 lbs (Sedentary) - OCCASIONALLY 11-20 lbs (Light) - OCCASIONALLY 21-50 lbs (Medium) - NEVER 51-100 lbs (Heavy) - NEVER Over 100 lbs (Very Heavy) - NEVER

PUSH/PULL1 - NEVER

CLIMB/BALANCE - NEVER

STOOP/SQUAT - NEVER

KNEEL - NEVER

BEND - NEVER

REACH ABOVE SHOULDER - OCCASIONALLY

TWIST - OCCASIONALLY

GRASP OBJECTS2 - OCCASIONALLY

MANIPULATE OBJECTS3 - FREQUENTLY

MANUAL DEXTERITY4 - CONTINUOUSLY

1. Push/Pull: Dolly, cartons and boxes)
2. Grasp Objects: Boxes and cartons)
3. Manipulate Objects: Boxes and dolly)
4. Manual Dexterity: Typing, use of office machines such as copiers, printers)

Grade: 12 Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $60,000 - $90,000 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***