Customer Service Project Manager

Project Manager American Bath Group (ABG) is a leading North American manufacturer of bathware and building-product solutions, serving residential and commercial markets nationwide. Our portfolio of trusted brands is built on innovation, craftsmanship, and customer focus. About American Bath Group (ABG) Guided by our values of Integrity, Transparency, and Servant Leadership , ABG offers a collaborative environment where marketing professionals can grow, contribute, and make a measurable impact. Position Overview American Bath Group is seeking a highly organized and proactive Project Manager to lead execution for key customer accounts and ensure seamless coordination across our manufacturing operations. This role serves as the central point of ownership from order entry through delivery and after‑sales support , driving alignment between sales, production, logistics, and customer stakeholders. You will play a critical role in ensuring projects stay on track, customer expectations are met, and operational performance is optimized. Key Responsibilities: Project & Account Ownership Serve as the primary point of contact for key accounts including contractors, builders, wholesalers, and rep agencies Oversee projects from order entry through production, delivery, and after‑sales support Manage customer expectations, address concerns, and ensure a high level of service Cross‑Functional Coordination Drive alignment across Sales, Manufacturing, Accounting, and Logistics Communicate proactively with all plants and departments to ensure execution stays on track Lead escalation efforts for production delays, scheduling conflicts, or shipping issues Project Execution & Tracking Build and manage project plans, ensuring all milestones and deadlines are met Track production timelines, material availability, and order status Maintain and update project tracking tools (Smartsheet or similar) Provide regular status updates and reporting to leadership Order & Production Management Enter, review, and proof orders to ensure accuracy and alignment with specifications Ensure products meet customer requirements and agreed‑upon lead times Monitor commitments (e.g., 10‑day lead times) and proactively address risks Problem Solving & Continuous Follow‑Up Identify risks early and take action to keep projects on schedule Coordinate across departments to resolve issues impacting production or delivery Facilitate escalation calls and collaborate on solutions to improve timelines Customer Relationship Management Build and maintain strong relationships to support repeat business Serve as the single point of contact for strategic accounts (e.g., Welltower, IMI) Support contractor onboarding and assist with billing or account‑related issues Qualifications Required 3+ years of experience in project management, operations, or manufacturing coordination Strong ability to manage multiple projects in a fast‑paced environment Excellent communication skills with the ability to influence across departments High attention to detail and strong organizational skills Experience working with ERP systems, order management, or project tracking tools (Smartsheet preferred) Preferred Experience in manufacturing, construction, or building materials industry Familiarity with production scheduling and supply chain processes Experience managing key accounts or customer‑facing projects Equal Employment Opportunity Statement American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Benefits Job Type: Full‑time Pay: From $20.00 per hour 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance #J-18808-Ljbffr MAAX Bath Inc.