Agency Operations Associate - Real Estate Tax & Escrow Analysis

Overview

Principal Risk Specialist, Audit & Exam Facilitation

As a Principal Risk Specialist in the Capital One Card Risk Office, you will serve as a strategic advisor, partnering with business leaders to identify and mitigate enterprise-level risks. In this critical first-line-of-defense role, you will maintain organizational discipline, ensuring operations remain well-managed and profitable.

Our Principal Risk Specialists leverage their organizational and analytical talents to serve as strategic partners within Capital One. By providing deep insights, you will act as a change agent, influencing business partners and adapting to our shifting technological landscape to keep the company well-managed.

In the Audit & Exam Facilitation capacity, you will apply advanced project management and analytical expertise to orchestrate strategic responses, driving seamless coordination and cross-functional alignment.

Responsibilities:

• Own/support centralized management of Audit & Exam engagements: support the facilitation of audit and exam management in coordination and partnership with and in support of key internal stakeholders (e.g., VRMs, business stakeholders, etc.)

• Establish and Manage Engagement Structures : Set up and maintain milestone meetings, folder organization, communication channels, and meeting minutes to ensure effective collaboration and communication

• Lead Stakeholder Communication and Alignment : Deliver initial and ongoing communications to stakeholders (VRMs, AEs, business partners) and facilitate engagement overview meetings to align on structure, objectives, and next steps

• Oversee Request Management and Documentation : Ingest, assign, and track initial requests/ARs in AERO, document key themes and insights from engagements, and package responses for Regulatory Relations and Audit

• Drive Toward Timely Completion and Delivery: Track, communicate, and escalate key internal dates for on time submission/delivery to Regulatory Relations or Audit

• Facilitate Reporting and Analytics : Support the gathering of insights and data, prepare written reports, and deliver oral presentations on identified issues and recommended remediation actions

• Coordinate Internal Processes and Governance : Develop, coordinate, and mature internal processes and program governance, ensuring the efficiency and sustainability of key programs and initiatives

• Resolve Impediments and Support Organizational Priorities : Resolve or escalate impediments to deliver on top priorities in a timely and efficient manner, and assist in managing key deliverables across various initiatives

Here’s what we’re looking for in an ideal teammate:

• You are a critical thinker who seeks to understand the business, its processes, risks and control environment.

• You create energy and an environment that fosters trust, collaboration, and belonging.

• You possess a relentless focus on quality and timeliness.

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

• You develop influential relationships based upon shared risk objectives.

• You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of the team. 

• You can collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, etc.

• Is a keen reader of people, culture, and tea leaves – building the relationships to make things happen

• You communicate in a clear, compelling way to influence individuals at all levels

Basic Qualifications:

• High School Diploma, GED, or equivalent

• At least 3 years of Risk Management experience

• At least 2 years of Project Management experience

• At least 2 years of experience supporting, partnering and interacting with internal business clients

• At least 1 year of experience reporting and analyzing data 

Preferred Qualifications:

• Bachelor's degree or Master's degree

• 3+ years of project management experience leading cross-functional projects and programs in risk

• 4+ years of Risk Management experience

• 2+ years of experience in reporting and analyzing data

• 1+ years of people management experience

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma or Business Process Management

• PMP certification or Master's Certificate of Project Management (CPM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Risk Specialist

Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at Show phone number or via email at View email address on capitalonecareers.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on capitalonecareers.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).