Fixed Operations Manager
Express Employment Professionals Defunct
Fixed Operations Manager
Location: Clarksburg / Fairmont, WV Employment Type: Full-Time
Position Overview
A well-established automotive dealership is seeking a high-level Fixed Operations Manager to provide strategic leadership and oversight of the dealership's Service and Parts operations. This position will play a key role in driving overall fixed operations profitability, operational excellence, customer satisfaction, and long-term departmental growth.
The ideal candidate will be a proven automotive leader with strong financial and operational knowledge who can develop teams, improve processes, analyze performance, and hold department leadership accountable to results.
Key Responsibilities
- Provide overall strategic leadership for the dealership's Service and Parts operations
- Oversee departmental profitability, revenue growth, expense management, and overall financial performance
- Establish performance goals, KPIs, budgets, and operational strategies
- Analyze financial statements and departmental performance to identify trends, opportunities, and areas for improvement
- Develop and implement strategies to increase customer retention, service traffic, parts sales, and overall fixed operations revenue
- Lead, mentor, and develop department managers and leadership personnel
- Establish accountability standards and monitor performance against departmental objectives
- Evaluate staffing, organizational structure, compensation, and productivity to maximize departmental performance
- Ensure effective processes are in place for customer-pay, warranty, and internal repair operations
- Oversee parts inventory management, purchasing, pricing, and profitability
- Partner with dealership leadership on strategic planning and overall business performance
- Ensure compliance with manufacturer standards, dealership policies, and applicable regulations
- Drive continuous improvement initiatives across fixed operations
- Monitor customer satisfaction and develop strategies to improve the overall customer experience
- Review and approve departmental processes, policies, and procedures
- Assist with recruiting, developing, and retaining top-performing personnel
- Serve as a senior leadership resource for operational issues, performance challenges, and business decisions
Qualifications
- 8+ years of progressive automotive dealership management experience preferred
- Significant experience in Service, Parts, and/or Fixed Operations leadership
- Proven track record of managing profitable automotive fixed operations
- Strong understanding of dealership financial statements, departmental KPIs, and profitability metrics
- Demonstrated ability to lead managers and develop high-performing teams
- Strong business acumen with the ability to analyze financial and operational data
- Experience with budgeting, forecasting, expense control, and strategic planning
- Strong negotiation, communication, and decision-making skills
- Ability to lead through change and implement operational improvements
- Strong customer service focus with a results-oriented leadership style
- Proficiency with dealership management systems and Microsoft Office
Vacancy posted 3 hours ago
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