On Site Operations Manager - Higher Education Location

Overview Consider a new, rewarding career today as an On‑Site Operations Manager with IST Management Services, at a Higher Education location. Ideal candidates will have 2+ years of experience in managing facilities, have prior experience in client and vendor relations, possess a high level of professionalism, and are ready to grow in their professional office services/facilities management career. IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately‑owned facilities management company. The On‑site Operations Manager is a key management position charged with maintaining and growing one or more accounts and managing one or more locations in a given city. He/she manages on‑site facilities to include, but not limited to, mail, copy, fax and other administrative services in law firms and corporate accounts. Full‑time, direct hire. Minimal travel may be required. About Us IST Management has over 1,900 employees and has been in business for over 28 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e‑Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest‑growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense. IST Management has also been included in the INC 5000 list! Check out istmanagement.com for more info on us. Benefits Include Medical, Dental, Vision, STD, LTD, Life, 401k (non‑matching at this time), Paid Time Off, Pet Insurance and Bonus Incentives. Position Salary $107,000 – $111,000 per year. Hours of Operation Monday–Friday, 8 am‑4:30 pm; must be available as needed (some weekend work at peak times will be required). Responsibilities Maintain effective written and oral communications with clients, employees and the operations team. Serve as point of contact for site mail services, ensuring client service‑level requirements are met. Support, lead, and manage site and vendor initiatives and requirements. Ensure quality control measures are correctly developed, implemented, and monitored to support operation. Work with corporate recruiting team to manage the recruiting process on site. Manage renewals and contract amendments; manage the budget and control expenses effectively at assigned sites. Ensure all work standards are met on a consistent basis by IST site employees. Prepare and distribute management reports to the client in a timely and consistent manner. Ensure maximization of productivity through efficient use of standard operating procedures. Develop new procedures to improve the operation of the site(s) and to lower operating costs. Manage, train and coach employees and develop a work environment that promotes high motivation and customer satisfaction. Work with Assistant Site Manager to ensure proper deploying of staff to uphold client and site needs. Qualifications Two to ten years’ experience managing facilities accounts for law firms, colleges, facilities management companies and/or corporate accounts. Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred. Ability to communicate both verbally and written with customers and other employees one‑on‑one and during meetings. Knowledge of supervisory techniques to manage, motivate and train employees. Ability to prepare reports and present information to customers. Must have attention to detail and critically think through and resolve problems. Must have customer service skills and be able to maintain a consistent, high level of service. Must have ability to multi‑task, manage assigned accounts and establish priorities. A valid driver’s license and/or reliable transportation to and from work. Lifting up to 55 pounds; standing for long periods; significant walking. Equal Opportunity Statement IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let our Talent Acquisition team know. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. #J-18808-Ljbffr IST Management