Help Desk Technician

Oxford Solutions

Help Desk Technician

Help Desk Technician opening with our client. IMMEDIATE NEED! This is a contract role.

Great opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.

Overview of Duties

Provide hardware and software support for all technologies
Address help desk tickets efficiently and in a timely manner
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Record events and problems and their resolution in logs
Install updates and configuration modifications to both PC's and Mac's
Provide support for Android and iOS mobile devices

Qualifications

Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
Active directory experience
Mobile device experience
Good troubleshooting skills
Ability to respond service issues after hours as needed
Excellent communication skills
Customer-oriented and cool-tempered

Help Desk Technician - 26-00438

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Vacancy posted 4 days ago

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