Support Associate Level IV - Arabic Speaking

Job Order: J1125-0627 - Permanent Full Time Title: Support Associate Level IV - Arabic Speaking Category: Administration Location: Washington, District of Columbia, United States Job Summary Under the direct supervision of CGI Management personnel, the Bilingual (English/Arabic) Support Associate assists the Customer Service department in completing a range of duties, including translation and Arabic speaking requirements. The role also involves clerical and repetitive manual functions, processing passports and related documents, and using TDIS-PD and PRISM systems for data entry, imaging, labeling, and mailing. U.S. citizenship is required due to government contract and clearance requirements. Responsibilities Assist with Arabic speaking needs and translation of correspondence and documents. Receive undeliverable passports, request issued applications from QC, and research mailing problems. Support the Government Customer Service Manager with inquiries from Congress, Headquarters, White House, and other agencies. Maintain applications with potentially fraudulent birth documents, provide research and preliminary recommendations. Train lower-level Support Associates and improve training processes. Operate equipment for high‑speed scanning, mailing, and metering. Generate mailing labels, ensure accurate envelopes, and archive files. Assemble third‑party mail and manage application sequencing. Perform searching and filing functions, retrieve application packages. Operate scanning equipment and HEPPA filter hood to open mail. Interface with passport applicants at agency/center information and will‑call counters; schedule appointments, review applications, photographs, and documentation for completeness prior to adjudication. Qualifications Bachelor’s degree or 4 years of experience as a Support Associate Level II or III, or 4 years of high‑volume data entry experience. Six years of general office experience, including four years of experience with MS Office (Word, PowerPoint, Excel, Outlook). Advanced proficiency in Arabic (speaking, reading, writing) as proven by the ALTA Language Services assessment. Good hand‑eye coordination, ability to perform repetitive tasks with high accuracy, and ability to lift, stand, reach, twist, seal envelopes, open mail, stack and move boxes, and perform book printing. Strong detail orientation, ability to multi‑task, and effective customer service skills. Ability to transport up to 30 lb. Subject to CGI credit/background check and government security investigation; U.S. citizenship and MRPT clearance required. Compensation and Benefits Hourly Rate: $25.92 /hour. Benefits include: Share Purchase Plan (SPP) matching contributions. 401(k) Plan and Profit Participation. Paid Time Off (PTO) and Paid Federal Holidays. Health & Welfare Benefits. Additional federal benefits determined by the Service Contract Act. Equal Opportunity Statement Eligible applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, or any other legally protected status. CGI provides reasonable accommodations to qualified individuals with disabilities. All employment is contingent upon successful completion of a background investigation. #J-18808-Ljbffr CGI Njoyn