Junior Product Owner

Job Overview As a Junior Product Owner, you will help define the vision, product roadmap, and backlog delivery for technology-based products and customer experiences within our company. You will support the Senior Product Owner and development team in identifying product requirements and features that deliver value to both organizational stakeholders and customers. You will provide data analysis, knowledge and engagement of our business, facilitate customer research, participate in agile development methodologies, and build business relationships with the Customer Care Center team members. Additionally, you will play a key role in ensuring product quality, reliability, and availability and may be responsible for the operational management of specific product components and user interfaces, helping to create and maintain exceptional customer experiences. Responsibilities: Contribute to creating new and improving existing technology-based products and customer experiences by refining requirements of specific features and determining priority of development. This will be achieved through data analysis, customer/stakeholder engagement, research, etc. As a supporting business role within a self-organizing DEV team, this position will also elaborate on user stories to provide details to ensure that the desired end-user experience is achieved. (30%) Participate in authoring and executing user acceptance testing (UAT) as required for product releases to ensure the highest possible quality for the organization. Work closely with Senior Product Owner and IT to ensure product quality. (20%) Create and deliver instructions, training, and communication to organization stakeholders regarding the operation and impact of product releases/launches. Work closely with customer care center staff on agent training plans surrounding major release activity. (10%) For products that require business use of User Interfaces (UIs) and User Experience (UX), prepare and update content, settings and system logic to facilitate end-user experiences. (10%) Categorize bugs by severity and make decisions on release impact. (10%) Manage and coordinate the deployment of manual customer email communications with business stakeholders, and provide post-deployment reporting and insights to support business objectives. (20%) Benefits Competitive salary plus an annual bonus based on company performance and/or personal yearly performance. 15 additional corporate holidays beyond vacation time, flexible holiday selection. Eligible participation in the Mercedes-Benz Employee Lease Program. Outstanding medical, dental, vision insurance, employer-paid short and long term disability, and on-site exercise facilities. Generous paid family leave: Six weeks for new parents; adoption expense reimbursement up to $6k per child. Tuition assistance scholar program: up to $8k in vouchers for business-related coursework (undergraduate $6k, graduate $8k). Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 3 years of overall work experience. Preferred experience includes: Business – General: 3 years Customer Service: 3 years Information Technology: 3 years Marketing: 2 years Vendor Management: 2 years Education: High School Diploma (or GED) is required; Bachelor’s Degree is preferred. Recommended majors include Business Administration and Information Technology. Additional Knowledge: Proven ability to effectively balance strategic planning, execution, and operational accountability in a fast-paced environment. Experience collaborating with cross-functional or global teams. Previous exposure to Document Center, Notification Platform, and ECM. Familiarity with email communication and campaign management platforms. Skills Analytical skills Ability to collect data, establish facts, and identify trends and variances IT skills Testing PC skills Microsoft Office Presentation skills Problem solving skills Project management skills Team member experience Additional Skills Problem‑solving & decision‑making 3; Data analytics & measurement strategy 1‑2; Research analysis 1‑2; Proven attention to detail 3; Demonstrated strong time management skills 3; Nice to have: Product development 1‑2; Agile methodology 1. Recommended Prerequisites IT Analyst Customer Service Representative Marketing Analyst Research Analyst Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(k) with match, generous vacation and personal time, a Mercedes-Benz car program and flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #J-18808-Ljbffr