Field Service Engineer

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Make an impact

Summary

Responsible for executing assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site and/or via telephone. Seeks sales opportunities while ensuring customer satisfaction. Provides on-the-job-training (OJT) opportunities and coaching / mentoring for upcoming Field Service Technicians. Follows safety practices as defined by the Company and/or the customer's site safety code.

Essential Duties and Responsibilities including, but not limited to:

• Requires the ability to perform in-house, on-site and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
• Requires the ability to work within a flexible work/travel schedule. Requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
• Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.
• Completes Field Service reports - prior to leaving the customer’s site - with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed. Obtains the dated signature of the identified/authorized customer contact and supplies a copy to the customer.
• Develops technical credibility and rapport with customer. Forwards sales leads to appropriate account manager.
• Works with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Makes a complete backup of all software, programming, or configuration changes that were made during the customer visit, one copy of which is provided to the customer upon departure and a second copy is retained for KUKA Robotics service files
• Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians. 

• Assists the Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
• Assists with internal, end users, and System Partners training if required.
• Participates actively in the promotion and sale of parts and services when possible.
• Frequent travel to customer sites general business errands required – both domestic and international (passport required). 
• Other duties as assigned.
• Must understand and follow safety regulations as well as identify/report safety concerns they may observe at KUKA Robotics, customer and/or integrator sites.
• Adheres to the Quality Systems and participates in continuous improvement.

Supervisory Responsibilities

Lead small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, etc.).

What you need to succeed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation. 
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office environment, Internet, email, etc.)
• Valid driver’s license and passport required.

Education and Experience

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience. 

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

DEI (Diversity, Equity, and Inclusion) statement 

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Note for United States job postings (EEO statement):
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.