Weekend Customer Advocate

Job Description

Job Description

Weekend Customer Advocate

Jeni's Splendid Ice Creams is looking for a weekend Customer Advocate to work Fridays 1p.m.-5p.m., Saturday and Sundays 9 a.m.-5 p.m. The Customer Advocate is the friendly voice on the other end of the line helping answer all our online customers’ questions, placing their orders, and fixing any problems. As their first point of contact, the Customer Advocate becomes the “face” of Jeni’s to our customers. This particular Customer Advocate works weekends from home. The ideal candidate will be relentlessly upbeat, intelligent, and enjoy helping sweet grandmothers send ice cream to their grandkids, and helping sweet grandkids send ice cream to their grandmothers.

This position is remote, with occasional in-office visits so the candidate should be located in the Columbus, Ohio area.

OUR COMPANY: Jeni’s Splendid Ice Creams is a modern American ice cream company dedicated to making better ice creams and bringing people together. Founded in 2002 by James Beard Award-winning ice cream maker Jeni Britton—who introduced a modern, ingredient-driven style of ice cream making that revolutionized the industry, forever changing the way ice cream is made—Jeni’s has emerged over the past two decades as the new standard by which all other ice creams are judged. Today, the creative-led, community-spirited company is a certified B Corporation with 80 scoop shops (and counting), an online shop with nationwide shipping at jenis.com, and distribution in top grocery stores across the country.

OUR MISSION: Team Jeni's is a nationwide team of people who bring their talent, hustle, guts, resilience and empathy (lots of heart, too) to making better ice creams and bringing people together. Working at Jeni's means devotion to service. Serving by caring about ourselves, each other, our communities, ice creams and customers. We are a force for good!

This position is responsible for and great at:

• Communicating with customers via phone calls, online chats, and emails in professional and helpful manner

• Organizing and placing bulk orders for holiday gifts, and catering events

• Righting wrongs and advocating for customers

• Getting to know customers, many on a first-name basis, and providing them with world-class customer service that is on par with our ice creams

• Written and verbal communication

The Customer Advocate will become an expert in all things Jeni's including:

• Products

• Flavor suggestions

• Placing, altering, and tracking orders

• Knowledge of marketing promotions

• Wholesale and Scoop Shop on goings

• Shipping policies

• Allergen information

Jeni’s offers the following employment benefits:

• A one-month paid sabbatical after 3 years of continuous service

• Annual paid day to volunteer for a non-profit organization that matters to you

• 50% discount at Jeni’s Scoop Shops and online

• 4% match on 401k contributions after 3 months of employment (for qualifying employees)

If this opportunity sounds delicious to you, please apply!

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.