Bakery Retail Associate

SusieCakes Bakery PositionAt SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. "Connecting through Celebration" is our purpose and what we strive for every day with our team members, our guests and our community.Our bakeries are lively and bustling with genuinely friendly people who have the "hospitality gene." They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.Benefits & Perks:Flexible work scheduleFree non-slip shoes (annually!)Birthday month PTO with complimentary cakeCompany holidays off (Thanksgiving, December 25th-27th, and New Year's Day)Medical, dental, vision insuranceVacation, 401k, FSAPet rescue reimbursement and pet insuranceFlexible return to work schedule for maternity leaveGenerous discounts to all our delicious desserts!Responsibilities:Maintain positive guest and team relations by living company valuesDeliver premium guest service according to steps of service and standard operating proceduresTake and hand out guest orders with attention to detail and accuracyDelivering product on an ongoing basis and according to business needs.Answer questions about daily/custom offerings and pricing with confidenceIdentify and recover guests who are dissatisfied with service and/or productPerform shifts as scheduled to open and close the bakeryPerform dishwasher duties as neededAssist culinary team as neededEnsure all food is prepared, handled and stored according to all required food safety code standardsQualifications:One year of experience in a customer service environment preferredPrevious quick service food handling experience in either the hospitality or food and beverage industry a plusAttention to detailExcellent verbal and written communication skillsMust be able to safely utilize all bakery equipmentAbility to work in multiple regional locationsAbility to work in cross functional roles as needed (front-of house & back-of-house)Ability to adapt to a flexible schedule according to business needsAbility to transport product and make deliveries when neededMust have reliable transportation and valid driver's licensePhysical Requirements:Frequent walking, kneeling, bending and reaching overheadAble to stand for extended periods of timeMust be able to lift, move and carry up to 50 poundsEducation:High school diploma or GED requiredLanguage Skills:Must be able to speak, read and write English for safety reasonsOther:Ability to work flexible hours, including weekends and holidays, as needed