Supervisor, Airport Services - LAX

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Salary range - $62,100 - $69,000

Responsibilities

How will you make an impact?

Responsibilities

• Responsible for directing and coordinating day-to-day activities for employee equipment rooms and supplies
• Manage and disciple based on standard procedures for employees overseeing on daily shift
• Provide leadership and motivation to their team
• Responsible for establishing and maintaining high standards of safety, security and customer service in accordance with Company policies and procedures
• Analyzes records and reports and is responsible for meeting performance targets which may include departure dependability, baggage handling, security procedures, and customer service/ employee engagement
• Confers with lead agents and other staff on needed items
• Evaluates current procedures for accomplishing department objectives in order to develop and implement improved procedures
• Ensures overall departmental compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Maintains the departmental budget, participates on operational conference calls, station audits and prepares various reports
• Strong organizational and decision-making skills are necessary
• Ability to think strategically and adapt to the changing needs of the business is critical
• Must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Qualifications

Who are we looking for?

Requirements:

• Minimum age of 18
• High school diploma or GED equivalent
• College coursework or college degree preferred
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role
• Previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management
• Proven leadership and analytical skills
• Previous working experience in a team lead, supervisory or managerial role
• Demonstrated ability to communicate effectively, both verbally and in writing
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Proven work experience building constructive and effective relationships with internal and external customers preferred
• Willing and able to work rotating shifts including days, nights, weekends, holidays, and days off as needed Flexible to work additional hours with short notice when operationally necessary

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.