Document Services - Production Team Lead (Syracuse)

Join the Avalon Team in Syracuse - a Great Place to Work Certified Company! We are currently seeking a Team Leader for our Document Services Division. Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified. Job Summary The Production Team Leader is responsible for the successful operations of the production floor during their shift. They ensure projects are being produced efficiently and each process of a project is being completed within its allocated time. Supervisory Responsibilities Works with Director of Operations to hire staff for shift. Organizes, and assigns projects to direct reports. Coaches, trains, and mentors’ direct reports. Holds team member accountable for productivity metrics. Reviews and approves timecards weekly. Manages time-off requests for direct reports and ensures that enough staff is available to meet workload requirements. Conducts performance evaluations on direct reports that are timely and constructive. Follows and enforces all company policies and standard operating procedures. Handles discipline as needed and in accordance with company policies. Duties / Responsibilities Reference job tickets to capture project information and determine best means for output. Sets up and operates high speed copiers, printers, large format machines and scanners to produce client requested projects. Manage production deadlines to ensure projects are completed on time. Produce at or below the allocated time defined for each project process. Operate finishing equipment which includes but not limited to cutters, laminators, and binding machines. Properly track all job totals so billing can be accurate. Quality control projects throughout the project life cycle to ensure desired results are met, correcting any mistakes as needed. Final inspections of all completed projects before they leave the production floor. Point of contact for sales and service teams when rush jobs come in. Resolve questions and project issues with sales and service departments. Maintain confidentiality of all client materials. Other production tasks as assigned by Director of Operations. Required Skills / Abilities Possess strong time management, communication, and attention to detail. Understands basic math. Strong computer knowledge. Proficiency in all Microsoft Office applications and Adobe products preferred. Ability to operate a desktop computer, scanner and other common office equipment including copiers, printers, etc. Strong leadership qualities which include the ability to motivate and influence others. Strong troubleshooting and problem‑solving skills. Education and Experience Minimum of a high school diploma, associate degree preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer or other office equipment. Prolonged periods of standing in front of office equipment. Occasional bending, kneeling, pushing, and pulling carts. Must be able to lift to 50 pounds at times. If you are available and interested in this position, please submit your resume in Word format. #J-18808-Ljbffr Tower Legal Solutions