Customer Retention Specialist & Problem Solver

HomeServe USA is seeking a Loyalty Ambassador to investigate cancellations, review accounts, and uncover root causes. You’ll pause, ask questions, and apply a four-step framework to resolve issues, balancing empathy with problem-solving in a consultative retention role. Within 60-90 days, you’ll gain product knowledge and be able to explain complex coverage details to customers while collaborating with team members to improve retention outcomes. #J-18808-Ljbffr