Member Experience Advisor

Performance Advisor, Seaport

Overview

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more. Job Description

OneMembership. LimitlessPotential.

EveryEquinoxmembership unlocks access to an unparalleled ecosystem ofexpertise, experiences, and services designed to maximize potential and support every aspect of high-performance living. ThePerformance Advisorhelps prospective, new,and existing membersrealize the full value of that ecosystem through personalized consultation, expert guidance, and meaningful relationships that evolve alongsidetheir individual needs, wants, and goals.

Serving as a trusted expert, thePerformance Advisorconnects members with the experiences, services, and specialists best equipped to support their journey. Whether introducing a member to Personal Training powered by EQX OS andEquifit, Pilates for precision and longevity, Group Fitness for community and motivation, or Spa and recovery services that support regeneration and performance, this role curates a personalized path that reflects each member’s goals and evolves over time.

ESSENTIAL FUNCTIONS

Member Onboarding & Consultation:

The first impression of Equinox should feel like the beginning of something significant. TheAdvisorcreates that moment — andbuilds onit.

• Conduct personalized welcome consultations with new members to understand their goals, lifestyle, and experience with fitness and wellness.

• Introduce members to the full spectrum of club offerings — Personal Training, Pilates, Group Fitness, Spa, and beyond — through an educational,consultativeconversation.

• Conduct high-qualityEquifitAssessments that reflect Equinox standards and deliver a premium, personalized experience.Leveraging this session to understand theirneed, provide them with insights from theassessment,and sharewaysthe club offerings can support their goals.

• Maintainengagement in a supportive way without putting pressure on the member. Behighlyresponsiveto inbound consultation requests and ensuretimelyscheduling.

The Equinox Experience: Driving Member Value Across All Offerings

The Advisor is the member's guide to the full Equinox experience — leading with Personal Training as the foundational investment while connecting members to the complete ecosystem of services that support their goals and lifestyle.

• Utilize Equinox Sales Training techniques to present Personal Training as the foundational investment, clearly communicating the value of one-on-one coaching in the context of the member's individual goals.
• Ensure a seamless, confidence-building handoff of new clients to the best-matched coach based on:
  • Training goals and programming needs
  • Scheduling availability
  • Coaching style and personality fit
  • Program specialization.
• Partner with the Personal Training Manager to align on lead flow, scheduling, and strategy, and work to support conversion rates.
• Introduce members to Pilates as a complement to training — building core strength, mobility, and body awareness that enhances every other modality.
• Present Spa and recovery services as the rejuvenation pillar, helping members understand that recovery is not optional; it is part of the practice.
• Connect members to Group Fitness, specialty classes, and community programming that align with their interests and schedule.
• Serve as an informed resource on all in-club services — fitness programming, Pilates, Spa, Shop, and member perks — so every conversation adds value.
• Lead every member interaction with curiosity and active listening, making all offerings relevant and available in response to where the member is on their personal journey.

Member Engagement & Follow-Up:

Building lasting relationships is as important as theinitialconsultation. ThePerformanceAdvisorstays connected and continues to add value over time.

• Managemember pipelines through thoughtful, personalized engagement — including email outreach, follow-up consultations, member experience touchpoints, and fitness floor interactions.

• Re-engage members who are not currentlyutilizingin-club services —identifyingbarriers andoffertailored solutions.

• Participate in club events, sales huddles, and team meetings to support overall business performance.

Collaboration & Team Integration:

• Partnerwith Membership Advisors,Personal TrainingManagers, Coaches, andclub teams todeliver a seamless, integratedmemberexperience.

• Align member engagement strategies and referrals across departments to ensure membersare connected withthe rightexpertiseat the right time.

• Provide insights learned acrossthemultipledepartments in serviceelevatinga superior member experience.

Member Experience & Brand Standards:

• Uphold the integrity and luxury positioning of the Equinox brand through exceptional service, presentation, and every member interaction.

• Maintain assessment room andconsultation ofspace readiness — including equipment, technology, and cleanliness — to reflect premium standards at all times.

• Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.

• Deliverpersonalized consultationsthat reinforce Equinox's member-centric mission.

Qualifications

Qualifications:

• Nationally recognized personal training certification.

• Degree in Exercise Science, Sports Management, Kinesiology, or related field preferred.

• Experience in fitness assessments, consultative sales, or client onboarding.

• CPR/AED and First Aid certification.

• Demonstrated ability to consistentlydeliver ongoals through relationship-based, consultative engagement.

Position Requirements:

• Genuine passion for fitness, human performance, and helping members achieve meaningful, lasting results.

• Credible, polished, and professional presence — the ability to inspire confidence through presentation and communicationcommensurateto what is expected in a luxury environment.

• Strong consultative and interpersonal communication skills; the ability to listen, connect, and educate without pressure.

• Sound judgment and the ability to read people — adapting approach to each member's personality, goals, and readiness.

• Ability to deliver a premium assessment and consultative sales experience.

• Strong organizational skills and ability to manage a high volume of communication and follow-up.

• Collaborative mindset and desire to work closely with Personal Training Managers, Membership Advisors, and Coaches.

• Strong technical skills and comfort with CRM systems.

• Excellent written and oral communication skills.

• Enthusiastic, energetic, and passionate about the Equinox brand and mission.

Pay Transparency: Full time hourly compensation of $30/hr plus commission on sales, and bonus based on club goals

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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