Hospitality Facilitator

Empower Caf Hospitality Facilitator

Do you enjoy working with people and creating a welcoming environment for others? Are you patient, dependable, and interested in making a meaningful impact through your work? Join Empower Caf as a Hospitality Facilitator!

Job Summary: Join Empower Caf and help create a warm, welcoming experience for customers while supporting individuals with disabilities/barriers in building skills, confidence, and real-world work experience through our social enterprise caf. Team members in this role may also assist with back-of-house operations as needed and will work in close coordination with the Empower Caf Chef and training team.

Qualifications:

• High school diploma or equivalent required
• Previous experience in food service, hospitality, or customer service preferred
• Willingness to learn and support back-of-house procedures when needed
• Strong interpersonal skills and commitment to inclusive practices
• Ability to work independently and as part of a team
• ServSafe Certification required, or willingness to complete certification within 60 days of employment
• Comfort working alongside individuals of various abilities and backgrounds
• Ability to stand for long periods, lift up to 30 lbs, and operate basic kitchen and POS equipment*
• Ability to manage multiple tasks and work under pressure.
• Ability to remain patient, supportive, and professional in a training environment.
• Adaptable, independent, creative thinker with a solution-oriented mindset.
• Must have dependable transportation and have a driving record acceptable to WE Inc.'s insurance company for coverage, plus auto liability coverage that meets WE Inc.'s requirements.

Responsibilities:

Front-of-House Operations

• Greet, engage, and serve caf customers with professionalism and warmth
• Ensure front-of-house areas are clean, orderly, and stocked
• Operate the point-of-sale (POS) system accurately and assist with daily transactions
• Model consistent, high-quality customer service for interns and trainees
• Communicate supply needs or customer concerns to Chef Gary Jones in a timely manner

Team Support & Training

• Work alongside individuals with disabilities and/or employment barriers in a supportive, empowering way
• Help train and coach interns in front-of-house procedures and customer service
• Be willing to learn basic back-of-house tasks to assist when coverage is needed
• Maintain clear, respectful communication and uphold a culture of inclusion and professionalism
• Coordinate and complete regular performance evaluations and address any performance issues promptly.
• Coordinate with the garden and healthy eating promotion initiatives.
• Collaborate with Director of Marketing to promote the caf's mission and programs through various marketing channels.
• Ensure ADA compliance standards are met

Health & Safety

• Maintain food safety, sanitation, and cleanliness standards in all service areas maintaining health department standards and expectations
• Follow proper handling protocols and enforce safe practices among trainees

This job description outlines key responsibilities but may evolve as the program develops. It is not a contract and does not include all possible duties. Employees may be assigned additional tasks as needed, with reasonable accommodation.

Typical Working Conditions: Work is performed in a caf setting and commercial kitchen. Requires manual dexterity sufficient to operate equipment, as necessary. Requires normal range of hearing. Requires driving, primarily locally, but occasionally regionally. Involves contact with interns, staff, and the public. Please also note that reasonable accommodation may be provided to enable employees living with disabilities to perform the essential functions of the position.

Work Hours: This is a part-time position. Shifts typically fall between 6:30 AM 2:30 PM, Monday through Friday, with flexible scheduling available. The role is designed to be covered by 23 team members to allow for reliable coverage and work-life balance.

Why Join Empower Caf? At Empower Caf, your work goes beyond customer service. You will play a direct role in helping individuals build confidence, independence, and workplace skills. We are looking for team members who:

• Take pride in creating a welcoming environment
• Show patience and consistency in their work
• Want to be part of something meaningful

Pay Range: $20.00/hour