Leasing Specialist

Leasing Specialist

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Leasing Specialist for our programs in San Francisco County.

About the Role: Under the direction of the Senior Property Manager, the Leasing Specialist is primarily the face and initial contact with prospective residents during initial move-in and/or relocation of units after move-in for an interim supportive housing facility. This includes working with the Senior Property Manager to achieve occupancy goals established for the property and to keep the property at the highest possible occupancy. The Leasing Specialist must relate well to residents/applicants, staff, visitors, external stakeholders, and provide ongoing communication of occupancy status.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits & Perks:

• $25.00 - $33.00 per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• Serves as the primary contact for leasing and occupancy for initial move-ins and provides consistent, timely and ongoing resident/applicant/referring agency communication; telephone, email, and written forms of communication with resident/applicants and/or their referring agencies and other support staff on each phase of the process.
• Ensure flexible on-site office hours for initial lease-up and complete screening, site/unit tours, unit selection and orientation appointments on a flexible schedule to fill vacancies. Conducts the scheduling of move-ins, orientation and/or relocation appointments working with key partners to ensure successful transitions for the resident.
• Ensure consistent communication with referring agencies of available units and conduct property tours as part of marketing activities. This includes ensuring excellent curb appeal, assessing vacant units for readiness and, when needed, informing the maintenance team of deficiencies prior to move-in.
• Collaborates and follows-up with key partners/referring agencies to ensure consistent engagement during initial move-in, unit transfers and move-out process to permanent housing.
• Responsible for compiling information from key partners and the resident/applicant to complete to ensure that the process occurs timely for all functions.
• Responsible for compiling, verifying, and certifying applicant/resident files to ensure compliance with the regulatory requirements, funder selection criteria, applicable laws, state and local ordinances and Fair Housing Standards. This includes applicant screenings compiling lease paperwork to ensure eligibility.
• Compiles and submits all move-in/relocation/unit transfer files for approval to the Senior Property Manager for quality control and compliance with regulatory requirements.
• Compiles lease, associated addendums and forms in compliance and collects security deposits/initial rent in accordance with policies and procedures and scans all executed vital documents into software.
• Maintains and updates occupancy records in PM Software and provides consistent occupancy tracking reports to key partners in accordance with regulatory requirements. This includes logging all leasing traffic details, demographics, recording and updating detailed traffic information in a timely and detailed manner.
• Attending online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
• Foster good staff relationships, cooperation, and teamwork between others in the organization.
• Treat all residents/staff/vendors/visitors/providers of the property with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
• Attend staff meetings and other property-related meetings as required.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• 2 years of experience of apartment leasing in affordable and/or supportive housing or the equivalent industry related occupancy and eligibility designations.
• Ability to work flexible hours, including some weekends and evenings, when required.
• Knowledge of supportive housing, interim housing, or housing first models.
• Basic knowledge of Microsoft Office Suite.
• Excellent interpersonal, organizational, and communication skills; customer focus; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully within a fast-paced environment.
• A valid California driver's license, proof of current insurance meeting or exceeding state requirements and vehicle registration, clean (less than 4 points) DMV record and reliable transportation.

Competencies:

• Excellent verbal & written communication, organizational, and time management skills.
• Bilingual/Spanish a strong plus.
• Ability to speak, read and write fluently in English.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Knowledge of supportive housing, interim housing, or housing first models.
• Customer focused with respect for confidentiality and ability to work tactfully with diverse populations, including persons with various disabilities within a fast-paced environment.
• Ability to analyze and prioritize complex situations, exercise good judgment, and appropriately respond to and resolve conflict.
• Ability to handle daily responsibilities, multiple/complex tasks with minimal supervision.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
• Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace