Care Manager

Position Title: Care Manager Location: Albuquerque, NM 87102 Description The ACT Care Manager will work under the supervision of the Team Leader/Program Manager. This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants. Why Choose New Mexico Solutions? New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact. We offer: Competitive pay Comprehensive benefits (health, dental, vision, Telehealth) Paid time off + 9 holidays Retirement plan options Tuition reimbursement + free CEUs Clinical supervision Wellness & employee assistance programs Mileage reimbursement for work related travel Public Service Loan Forgiveness (PSLF) - eligible employer Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program Essential Functions: Provision of Case Management Services: Provides case management services to ACT program clients evidenced by: Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations. Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills. Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing. Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required. Organizes and leads individual and group social and recreational activities to structure enrolled participants' time, increase social experiences, and provide opportunities to practice social skills Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation. Supporting individuals served and their families in crisis situations. Provides on-call crisis intervention as scheduled. Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned. Service Team Approach: Participates as an active treatment team member serving individuals in the ACT program as evidenced by: Demonstrating the ability to recognize and identify symptoms of mental illness and substance use. Participating as a member of a multi-disciplinary team approach to treatment and recovery. Coordinating with both internal and external providers regarding service provision. Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by: Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc. Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations. Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by: Providing services that are person-centered. Providing services that are culturally relevant. Providing a non-judgmental, open, and welcoming approach to diverse populations. Documentation: Completed documentation that meets identified expectations as evidenced by: Documenting all services provided within expected time frames. Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations. Documenting all services provided in a manner that is person-centered and meets quality improvement goals. Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by: Demonstrating excellent organizational skills. Demonstrating effective use of time management techniques. Demonstrating the use of effective engagement skills. Consistently meeting established productivity standards. Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by: Participating in and completing all required trainings in an accurate and timely manner. Identifying and requesting training or skill enhancement opportunities. Engaging in cross-training activities with other team members. Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance. Other: Completes other administrative support duties and special projects as developed and assigned. Qualifications Education and Experience: Master's Degree in a human services related field OR Bachelor's Degree in a human services related field and 1 year relevant experience working with the target population preferred OR High School Diploma or GED with a minimum of 3 years of experience working with the target population OR Certified Peer Specialist (CPS) or Certified Family Specialist (CFS) EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager. OTHER: Valid drivers' license and meets the driving privileges guidelines established in HR Policy 12.6 "Vehicle Safety and Client Transportation." Knowledge and Skills: Demonstrated success in the following areas: Ability to manage time to meet all deadlines. Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately. Good verbal and written skills. Bilingual (English/Spanish) is preferred but not required. Position Type: Full Time Travel Percentage: Frequent Education Level: High School/GED Job Shift: Day #J-18808-Ljbffr