Ford Service Advisor

Ford Service AdvisorJob DetailsLocation: Cerritos, CA | Type: Full Time | Salary: $60,000 - $125,000Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!As a Service Advisor, you're one of the most important team members at Norm Reeves Ford. You're responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.What You'll Do:Greet guests as they arrive in the Service driveCommunicate empathetically with guests about their vehicleOffer solutions and added services to guestsPrepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guestProvide timely follow-up progress of each repair order and contact guests with repair changesAnalyze quality control reports and maintain a high Customer Service Index ScoreProcess monetary transactionsWhat You'll Need:Previous experience as a Service Advisor in a dealership settingA valid driver's license and acceptable driving recordCreative, positive, team player attitudeAbility to analyze situations and make win-win business decisionsHonesty, empathy, and exceptional communication skillsLeadership skills in team-based and independent settingsWhat We Offer:Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.Invest in Yourself – Tuition ReimbursementHealth and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.Enjoy Complimentary Group Life Insurance for Added Peace of Mind.Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.Shop and Save with Our Generous Discounts on Sales, Service, and Parts at Any Norm Reeves Location.Secure Your Future – Build Wealth with 401k MatchingSmart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.