Manager, Fleet Services (Trade Shows & Events)

Job Description

Job Description

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and build  head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients  unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

**Must be willing to work onsite 5 days a week at our Addison, IL facility**

At Jack Morton, we create experiences that bring brands, people, and ideas together. Behind every successful event is a team ensuring that client assets, materials, and resources are managed efficiently and delivered when and where they're needed.

We're looking for a Manager, Fleet Services to join our team in Addison, IL and oversee our Fleet Services operations across multiple fulfillment centers. In this role, you'll lead and develop teams, manage budgets, improve operational processes, and collaborate with internal partners to ensure the efficient movement and management of client assets and event materials.

If you're a collaborative leader who enjoys solving problems, improving processes, and keeping operations running smoothly in a fast-paced environment, this could be a great opportunity to join our team.

What You'll Do

• Oversee and coordinate Fleet Services operations across multiple fulfillment centers, ensuring consistent processes, operational efficiency, and service quality.
• Lead, mentor, and support Fleet Services supervisors and their teams, providing guidance, coaching, and performance management.
• Oversee staffing, hiring, training, work assignments, employee development, and performance evaluations.
• Develop and improve operational processes to support current business needs and future growth.
• Create and manage annual operating budgets, maintain financial accountability, and identify opportunities to improve efficiency and control costs.
• Monitor and evaluate Fleet Services performance, identify areas for improvement, and report results to leadership.
• Partner with Account Directors, Account Managers, Account Coordinators, and other internal teams to ensure client needs and project requirements are met.
• Oversee the end-to-end fulfillment process, including fleet orders, work orders, quality checks, delivery and return tracking, inspections, issue resolution, and costing through invoicing.
• Ensure accurate documentation, reporting, and information flow between Fleet Services, internal departments, and external partners.
• Utilize systems such as Customer Gateway, Zoho CRM, Event Express, and the Project System to support daily operations and maintain accurate records.
• Ensure compliance with company policies, operational procedures, and applicable employment requirements.
• Support other Fleet Services initiatives and responsibilities as needed.

What We're Looking For

You're a people-focused leader who understands how to balance operational efficiency, financial accountability, and exceptional service. You can see the bigger picture while staying connected to day-to-day operations, and you're comfortable leading teams, managing competing priorities, and finding solutions in a fast-paced environment.

Ideally, you bring:

• A college certificate or degree in Business Administration or a related field is preferred, or an equivalent combination of education and experience.
• Approximately 4–10 years of related experience, training, or a combination of both.
• Experience leading supervisors and managing teams across multiple departments or operational units.
• Previous experience with budget management, financial oversight, and P&L responsibilities.
• Strong business acumen and the ability to think strategically while managing day-to-day operational needs.
• Excellent leadership, coaching, and people-management skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills, with the ability to work effectively with employees, leadership, clients, and cross-functional teams.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook. Experience with Zoho or similar business management systems is an asset.
• A customer-focused mindset and a commitment to delivering high-quality service.
• The ability to work independently, adapt to changing priorities, and thrive in a collaborative, fast-paced environment.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. 

#LI-WK1

Requisition #: 2275

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers.  Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm".  We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.