Teller (Full Time)

Teller Location: Long Island, NY 11103 Roles and Responsibilities The Teller position is primarily responsible for accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure customers feel satisfied. Emphasis is on identifying clients’ needs and ensuring a positive impression of the organization. Operations Execute teller banking transactions in accordance with corporate policies, legal and regulatory requirements. Process payment and receipt of transactions for all product types accurately, courteously, and following established policies. Reference customers by name for personalized service. Maintain minimum cash in teller area and secure cash per policies. Re‑stock and balance assigned cash drawers, ATMs, cash recyclers, vaults as required. Assist in processing night depository bags, currency, and ATM settlements. Act in accordance with all bank policies and regulations to ensure branch passes assessment and audits. Work with branch manager and supervisor to attain or exceed individual goals. Build trust‑based relationships with clients, uncover needs, deepen relationships, and refer appropriate products/services. Support marketing campaigns and product launches, adapting sales techniques and leveraging tools and technology to achieve results. Educate clients on self‑service capabilities and digital banking options. Collaborate with management to stay updated on new developments and initiatives. Best in Class Customer Experience Promote environment of ongoing customer feedback and continuous improvement. Respond to account updates or closures, determine dissatisfaction, offer alternatives, and process account maintenances. Listen to customers, address questions or problems, proactively resolve issues. Support compliance functions including reconciliations, audits, reporting, controls, records management, and procedures. Promote the branch’s active community involvement and report CRA activities to supervisor. Identify fraudulent or forged documentation, report activity. Maintain confidentiality of customer information and adhere to bank policies. Qualifications High School Diploma or equivalent and ongoing pursuit of a degree. Minimum six months cash handling or retail sales experience. Evidence of academic preparation or courses related to the job posting, if necessary. Authorized to work in United States; not open to visa sponsorship. Base Salary & Benefits Base salary for this position in New York City ranges between $20.00 and $22.50 annually, dependent on experience. Salary does not include incentive compensation. Full‑time and part‑time employees receive a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits. Popular is an Equal Opportunity Employer, including Disability and Veterans. #J-18808-Ljbffr Popular