Customer Service Representative

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

Answer inbound phone calls promptly during business hours

Respond to any voicemails and/or messages from answering service (if applicable)

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom (if applicable)

Screen incoming leads/potential customers

Schedule estimate appointments

Quote product by telephone for clients/customers (if applicable)

Assist Estimators with follow up on pending sales/ quotes by phone and/or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions

Check order confirmations from fabricators/vendors for size and pricing accuracy

Filing of daily work orders and estimates

Ordering of all office / shop supplies

Keeping office clean/tidy

Qualifications & Educational Requirements:

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills:

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.