Mainframe Production Operations Specialist

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The role focuses on ensuring stability for a portfolio of applications. Responsibilities First point of contact for user requests and service failure incidents – perform initial investigations and mitigate impacts through routine processes. Respond to user requests, monitor dashboards, tools, and reports to proactively identify and address potential production issues. Implement environment routing and cycling, splash pages, and user‑ID administration, including provisioning and deprovisioning for applications. Create status updates and technical detail for awareness communications regarding infrastructure, application, and client impact, then schedule follow‑up meetings. Partner with change and release teams to support implementations, proactively identify potential issues from changes, and track incidents and requests in the defined system. Maintain operational procedures, provide audit‑compliant documentation, and keep all documentation up‑to‑date. Coordinate weekly mainframe maintenance windows within established SLAs, review changes with BMC Remedy, and execute procedures reliably. Escalate issues that risk SLA, document improvements, and communicate process improvements across differing audiences. Track and resolve incidents quickly, including multi‑technology change windows, and lead or facilitate meetings to discuss risks and impacts. Required Qualifications Must be able to work weekdays and a rotating weekend/night schedule (includes Saturdays and Sundays). Strong working knowledge of >5 years with mainframe technology infrastructure on z/OS, including transaction, queuing, database, and batch systems. Proficient with mainframe tools such as TSO, JCL, JES2, SDSF, Console, and BMC Remedy. Experience vetting disruptive change requests, understanding infrastructure and business applications, and minimizing service disruption. Strong organization, attention‑to‑detail, project management, and ability to multi‑task during coordinated change windows. Excellent communication and interpersonal skills with the ability to collaborate across teams and convey ideas to management. Self‑motivated and results‑oriented, with strong analytical and problem‑solving skills. Experience creating and maintaining comprehensive documentation, including operator procedures and detailed scripts. Strong leadership and teamwork skills, with experience supervising junior staff or leading project teams. Desired Qualifications Minimum 2 years of console operations experience, including knowledge of JES2 and MVS commands. Understanding of the sensitive nature of data processing and service level agreements. Knowledge of mainframe tools such as ITSM, APVIEW, HMC, Microsoft Office 365, MatterMost, Python, NETVIEW, and SA z/OS. Experience with HMC, IPL, and POR procedures is a plus. Ability to escalates issues to support teams or upper management as required. ITIL certification is an advantage. Strategic thinker who anticipates business needs and explores modernizing and automating opportunities. Shift: 1st shift (United States of America). Hours per week: 40. #J-18808-Ljbffr Bank of America