Client Success Associate

Columbus, OHEntry Level Sales – Entry Level Sales - Columbus /Full-time /On-siteWho We AreArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!Who We Want This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.What You'll DoManage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall executionFocus on accuracy and timeliness while building loads for our customer account(s)Obtain pickup and delivery appointments from the shippers and consignees within your customer’s networkDeliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updatesCommunicate with customer contacts proactively when a shipment will be delayedDeveloping TasksUnderstand the Customer’s committed lanes and when to accept or reject loads being tendered by the customerEstablish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunitiesConsistently working towards expanding your relationship with your customer contacts by delivering timely and professional communicationWork with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer serviceDetermine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible ratePrioritize exceptions by working with the Carrier team to provide timely updates to customersProactively work with management to determine any potential concerns for aging for your customerQualificationsBachelor’s degree in a relevant field of study preferredProven demonstration of commitment and work ethic in a school or work settingFast-paced and able to multitask in a high-pressure environmentPolished communicator with exceptional interpersonal skills, both verbal & writtenAble to take verbal/written instruction and execute with confidenceTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.Invest in your future with our matching 401K program.Build relationships and find your home at Arrive through our Employee Resource Groups.Get recognized through our employee rewards program.Leave the suit and tie at home; our dress code is casual.Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants / breweries!Sweat it out using local gym discountsMaximize your wellness with free counseling sessions through our Employee Assistance ProgramTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.Receive 100% paid parental leave when you become a new parent.Get paid to work with your friends through our Referral Program!Get relocation assistance! If you are not local to the area, we offer relocation packages.