Member Services Rep

Job Description

Job Description

We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. This position is on-site and hour are 8:00am-4:00pm Monday-Friday.

Responsibilities:

• Enter and update member information with a strong focus on speed, precision, and data quality.

• Respond professionally to member inquiries while delivering courteous and dependable customer support.

• Manage frequent task changes and interruptions while keeping work organized and on schedule.

• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.

• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.

• Review information carefully to identify errors and ensure records are complete before processing.

• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.

• Previous experience in customer service, member support, or an administrative office setting.
• Strong data entry ability with keyboarding speed in the 6,000 to 8,000 keystrokes per hour range.
• Working knowledge of Microsoft Word, Microsoft Excel, and email systems.
• Basic office skills, including filing, copying, and document handling.
• Ability to remain productive and accurate in a busy environment with frequent interruptions.
• Strong attention to detail and commitment to completing work with a high degree of accuracy.
• Effective communication skills and a detail-oriented approach to assisting members and internal teams.