Director of Enterprise IT

Job Title: Director of Enterprise IT

Introduction to role:

Are you ready to build an AI‑first enterprise technology capability that empowers teams to move faster while staying secure and compliant? Do you thrive in environments where you can set direction in the morning and roll up your sleeves that afternoon to unblock critical work?

As Director of Enterprise IT for Evinova, part of the AstraZeneca Group, you will lead the next chapter of our corporate technology landscape. Reporting to the Head of Cybersecurity, you will shape and run a modern, global digital workplace across Microsoft 365, Azure, Salesforce, SAP Cloud and more—balancing bold innovation with the rigor expected in a regulated, patient‑impacting business. You will operate as a player‑coach: defining a multi‑year roadmap, maturing service management, governing partners, and stepping into operational delivery when it matters. You will collaborate closely with leaders across geographies, translating business goals into secure, scalable platforms and exceptional employee experiences. How will you design an AI‑enabled roadmap that improves onboarding speed, first‑contact resolution and end‑user satisfaction—while meeting rigorous assurance? Can you move seamlessly from executive forums to hands‑on incident response and platform administration when the situation demands it?

Accountabilities:

- Enterprise IT Strategy: Define and sequence a multi‑year, AI‑first enterprise IT strategy aligned to business growth, regulatory commitments, and cybersecurity direction—prioritizing automation, intelligent workflows, and AI‑assisted end‑user support to amplify productivity and reduce risk.

- Digital Workplace and Platform Operations: Own end‑to‑end delivery of the enterprise technology stack (Microsoft 365, Azure, Salesforce Sales/Marketing/Service Clouds, SAP Cloud, collaboration tools), ensuring platform innovation, license optimization, and tight alignment with evolving business needs.

- Endpoint and Device Program: Design and operate a modern endpoint estate—device procurement, MDM and protection, zero‑touch provisioning, application packaging, lifecycle and asset management—with integrated workflows that improve reliability and speed to productivity.

- Managed Service Provider Governance: Govern the outsourced IT Managed Service Provider via SLAs, QBRs, escalation pathways and renewals—driving measurable gains in service quality, cost, and end‑user satisfaction.

- Vendor and Group Collaboration: Manage relationships with key enterprise vendors and AstraZeneca Group service owners, aligning to group policies and leveraging shared capabilities to accelerate delivery and resilience.

- IT Service Management Maturity: Establish and continuously improve ITIL v4 practices across incident, problem, change, request, knowledge and configuration management—selecting and refining the ITSM platform to enable consistency, transparency and speed.

- Hands‑on Leadership: Lead from the front by working tickets during backlogs, directly supporting users when required, and performing platform administration—setting the standard for operational excellence and accountability. - Configuration and Asset Governance: Maintain an authoritative CMDB and asset inventory with accurate ownership, classification and risk attribution in partnership with Cybersecurity Engineering.

- Assurance and Compliance: Partner with Cybersecurity Assurance to support external programs (e.g., ISO 27001:2022, SOC 2 Type 2, China MLPS, customer audits), including evidence collection in HyperProof, auditor engagement, and timely remediation.

- Cyber Defense Partnership: Serve as the corporate IT extension in incident response, bringing domain expertise across Microsoft, Salesforce, identity, and endpoints to contain and recover quickly.

- Talent and Team Leadership: Build, develop and retain a globally distributed team covering identity, endpoint security configuration, business systems analysis and IT operations—fostering a culture of learning, service and delivery. - Executive Representation: Present roadmaps, risk posture, service performance and investment proposals to senior leaders, linking technology decisions to commercial and patient outcomes.

- Continuous Improvement: Drive telemetry‑ and feedback‑driven improvements to onboarding lead times, ticket resolution, first‑contact resolution and satisfaction scores—making the employee technology experience a measurable competitive advantage.

Essential Skills/Experience:

- Minimum education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

- A minimum of 10 years of combined enterprise IT experience, including at least 3 years in a leadership capacity at a global organization.

- Demonstrable track record of building or substantially transforming an enterprise IT function in a high-growth, startup-mode, or post spin-out environment.

- Hands-on operating preference with a genuine willingness to work tickets, support end users, perform platform administration, and contribute directly to operational delivery.

- Deep operational expertise across Microsoft 365 administration and Microsoft Azure for corporate workloads, with hands-on configuration experience.

- Direct experience designing or modernizing a corporate device program including procurement, MDM, zero-touch provisioning, and lifecycle management.

- Endpoint management expertise (Jamf and Apple Business Manager preferred but not required).

- Enterprise identity expertise across Microsoft EntraID, conditional access, and integrated identity workflows.

- Proven governance of outsourced IT Managed Service Provider relationships through contractual Service Level Agreements, periodic service reviews, and escalation management.

- Working knowledge of ITIL v4 service management practices, with demonstrated operational application across incident, problem, change, request, knowledge, and configuration management.

- Direct experience supporting external assurance and compliance programs (e.g., ISO 27001, SOC 2, GDPR), including evidence collection, auditor engagement, and remediation of findings.

- Excellent written and verbal communication skills with a track record of translating technical decisions into commercial outcomes.

- Ability to make pragmatic decisions by analyzing highly complex situations, assessing risks, and balancing strategic and tactical compliance / quality requirements.

- Ability to work independently in a fast-paced environment with a proven ability to manage competing priorities.

Desirable Skills/Experience:

- Master's degree in information technology, business administration, or a similar relevant area of study.

- At least one of the following professional certifications: ITIL v4 (Foundation or above), Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), and / or Microsoft Certified: Enterprise Administrator Expert.

- Prior experience in Enterprise IT at a SaaS / cloud service provider or healthtech organization.

- Hands-on experience deploying AI-assisted IT operations capabilities including AI-powered ticket triage, knowledge base augmentation, automated end-user support, and intelligent workflow automation.

- Experience in ensuring compliance within a highly regulated sophisticated global business environment, particularly in the healthcare and / or clinical research industry.

- A global perspective on privacy, security, and data protection issues and trends.

- Demonstrate initiative, strong customer orientation, and cross-cultural working across US, European, and Asia-Pacific business contexts.

The annual base pay (or hourly rate of compensation) for this position ranges from 154,944.8 to 232,417.2 USD. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

At AstraZeneca, we believe in the potential of our people, and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a Statistical Programming Director, you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives and join us on an exciting journey to pioneer the future of healthcare.

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing  View email address on careers.astrazeneca.com . 

Why Evinova (AstraZeneca)?

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during and after treatment.  We know that regulators, healthcare professionals and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides their own, different digital solutions. They want solutions that work across the sector, simplify their workload and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together. Interested? Come and join our journey.   

So, what’s next! (select one Call to Action -CTA text)

• Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.

• If you’re curious to know more then please reach out to (contact person) We welcome with your application, no later than April 15, 2024.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.