Commercial Refrigeration Service Technician

Job Title: Commercial HVAC Service Technician AIR Carolinas is a leading manufacturers representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, weve united to deliver greater expertise, efficiency, and customer-focused solutions. AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation. Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, youll be the go-to problem solver our customers count on. This role is all about creating positive experiences identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. Youll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more. To succeed in this role, a Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Service, Troubleshooting & Optimization Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability. Customer Relationship Management Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support. Accurately complete service reports, work orders, and related documentation in a timely manner. Vehicle & Equipment Readiness Maintain a clean, organized, and well-stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition. Training & Mentorship Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field. Safety & Compliance Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites. Emergency Response Participate in the on-call rotation to provide after-hours support for urgent service needs. Some overnight travel may be required depending on jobsite location. Extensive on-the-job training is provided at no cost to the employee, with opportunities to grow Technical Expertise & Problem Solving Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks. Customer & Team Engagement Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals. Time & Task Management Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments. Adaptability & Continuous Learning Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade. 5-7 years minimum commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment. ~ OEM-specific training or certifications preferred. ~ Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics. ~ Strong communication and customer service skills with a professional, team-focused mindset. ~ Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces. ~ Willingness to participate in an on-call rotation for emergency service coverage. This role is primarily field-based and physically active. HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces. Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites. While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands-on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments. Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field. This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Health & Wellness Medical, dental, vision, and life insurance coverage to support your well-being. Financial Security 401(k) retirement plan with company match and short/long-term disability coverage. Work-Life Balance Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development Ongoing training opportunities and support for continuing education. Company Perks Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise. Referral Bonus Program Earn bonuses for referring qualified technicians who join our team. The Company complies with disability laws and provides reasonableaccommodationstoqualified individuals.