Security Ambassador - Weekends (Sat and Sun - 6:30am-3pm)

Under the general direction of the Security Supervisor, the incumbent provides assistance, direction, concierge, and other guest services to patients and visitors. They deliver a high level of customer service by interacting with patients, visitors, and staff in a professional, proactive, friendly, and helpful manner. This role establishes and maintains a positive image as the initial point of contact for patients, visitors, and staff. Responsibilities: Provide a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Welcome and acknowledge visitors, patients, and staff; provide information and directions to patients and visitors; anticipate the needs of others. Assist individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc., to ensure complete follow‑up. Help coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.). Maintain the assigned post area in a clean and orderly fashion. Provide a security presence, which includes conflict resolution, access control, and requesting services. Enforce rules and regulations (e.g., smoking) as required. Report and keep current on security issues and concerns. Provide support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies, and other emergency events as needed. Provide other assistance to Security field staff as directed. Perform additional duties as assigned. Knowledge, skills, and abilities required: Exemplary customer service and communication skills. Demonstrated strong problem‑solving ability. Ability to remain calm in stressful situations and to multitask as needed. Reliable and flexible. Minimum job qualifications: The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality), and the ability to pass an initial and annual criminal background check. The position also requires certification in CPR/AED/First Aid (will be provided), excellent communication skills, a friendly and service‑oriented attitude, and preferably multilingual abilities. Supervisory responsibilities: None. Patient contact: Indirect contact for non‑care‑providing purposes. The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and the candidate’s relevant experience, skills, and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $40,000.00 - $44,200.00 Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. #J-18808-Ljbffr Dormont Manufacturing Co