IT Technician

IT Technician – Salt Lake City, UT Salary Minimum and Maximum: $26.50-$28.80 per hour. Due to federally mandated DOT regulations, Kenworth Sales Company is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening. Job Summary Provide support for general networking, desktop systems, telephony, and systems administration. Configure and install new systems and network appliances, and perform on‑site troubleshooting, maintenance, and repair of IT systems and equipment. Duties and Responsibilities Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and responding to requests from Information Systems management. Monitor, troubleshoot, and support servers, endpoints, networks, storage systems, Active Directory, telephony systems, and business applications. Configure, deploy, and install new hardware, software, systems, and network appliances for district locations. Troubleshoot and resolve issues related to printers, hardware, desktops, laptops, tablets, mobile devices, telephony systems, network, and voice services. Assist with Help Desk operations by providing phone coverage, logging, and tracking support tickets, documenting issues and resolutions, and ensuring timely escalation of requests when appropriate. Communicate clearly and professionally through support tickets, email correspondence, phone conversations, and direct interactions with customers, management, and peers. Manage multiple priorities and competing demands in a fast‑paced environment, adapt effectively to changing business needs and technology needs, and demonstrate reliable attendance, accountability, and timely follow through on assigned tasks, projects, and support requests. Perform other duties as assigned. Qualifications Ability to read, write, and comprehend English instructions and information. High School Diploma/GED required; Associate degree in a computer‑related field preferred. 2–3 years of IT support experience. Strong troubleshooting skills across hardware, software, operating systems, networking, and VoIP technologies. Experience supporting Windows 11, Windows Server 2019+, Microsoft and Linux environments, plus LAN/WAN and wireless networks. Excellent customer service, communication, problem‑solving, multitasking, and teamwork skills with the ability to work independently. Preferred certifications: CompTIA A+/Network+, Microsoft, Cisco, VMware, RingCentral, VMware ESX/ESXi, Fujitsu scanners, HP, Cisco, Peplink, Meraki, Ubiquiti networking platforms. Working Conditions This position involves both sedentary and physically demanding work. Part of the shift at a desk; part on the dealership facility. Must be able to lift up to 50 lbs unassisted and travel to remote sites as needed. Must be available for on‑call rotation including evenings and weekends. Work hours vary based on maintenance windows and service outages. Benefits Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development. Stability – Company is financially strong with an established base of customers and is well‑positioned for continued expansion. History of Excellence – Work for an award‑winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts with FLEX Card, Group Life Insurance, Short Term & Long‑Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans Veterans are encouraged to apply! About the Company Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid‑Atlantic regions. Equal Opportunity Employer An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. #J-18808-Ljbffr Kenworth Sales CO