Runner

Job Description

Job Description

Company Description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

JOB OVERVIEW:

Under the general guidance of the Restaurant Manager, the Runner is responsible for supporting the Food and Beverage team by ensuring timely and accurate delivery of food and beverages to guests. The Runner contributes to a smooth and efficient service flow, upholding brand standards, and works collaboratively with the kitchen and service staff to deliver an exceptional dining experience.

YOUR KEY RESPONSIBILITIES:

• Assist servers and bartenders by promptly delivering food and beverages to guests’ tables in a timely and accurate manner.
• Ensure that all orders are delivered correctly and that presentation meets brand standards.
• Communicate effectively with kitchen and service staff to coordinate and prioritize food delivery.
• Clear plates, glasses, and utensils from tables quickly and discreetly to maintain cleanliness and readiness for next guests.
• Replenish supplies such as condiments, napkins, and utensils at service stations as needed throughout the shift.
• Assist in setting up and breaking down dining areas according to restaurant standards.
• Support the team by responding swiftly to guest requests and assisting wherever needed to maintain smooth service flow.
• Follow all health, safety, and sanitation policies to ensure a clean and safe environment for guests and staff.
• Report any guest concerns or issues to supervisors immediately for prompt resolution.
• Maintain personal work area cleanliness and organization throughout the shift.
• Perform other duties as assigned by the Restaurant Manager or Supervisor to ensure excellent guest experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent education required.
• Previous experience in a food and beverage or hospitality environment preferred but not required.
• Basic understanding of restaurant service and food handling procedures.
• Ability to follow instructions and work efficiently in a fast-paced team environment.
• Strong communication skills to interact courteously with team members and guests.
• Must be physically able to stand and walk for long periods, often up to an eight-hour shift.
• Ability to carry trays or items weighing up to 25 lbs safely and comfortably.
• Good observational skills and attentiveness to guest needs and service flow.
• Ability to multitask and maintain composure under pressure.
• Basic knowledge of health, safety, and sanitation standards in a food service setting.
• Reliable, punctual, and willing to work flexible hours including evenings, weekends, and holidays.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

All your information will be kept confidential according to EEO guidelines.