Onsite Automation Team Lead

Job Description

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

We are seeking an Onsite Automation Team Lead to lead a team of approximately 10–12 automation technicians supporting the client’s automated warehouse operations. The lead is responsible for team scheduling, daily work execution, KPI performance, and coordination with the client and HAI support teams.

This is a working lead position. The lead will regularly perform troubleshooting, equipment recovery, preventive maintenance, and repairs alongside the team while ensuring adequate coverage, clear priorities, and timely follow-through across shifts.

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

Team leadership & Scheduling

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• Create and maintain team schedules across the site’s operating shifts, balancing required coverage, technician skills, planned maintenance, training, and time off.
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• Assign daily work and adjust priorities as incidents and production needs change. Coordinate absence coverage and escalate staffing gaps or overtime needs to HAI management.
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• Lead shift briefings and ensure complete handovers covering equipment status, open incidents, maintenance work, safety concerns, and next-shift priorities.
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• Coach technicians, support onboarding and cross-training, verify work quality, and provide performance feedback to team members and HAI management.
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Hands On Technical Support

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• Actively diagnose and resolve mechanical, electrical, and operational issues affecting HAI robots, HAIPORTs, and associated equipment within the agreed support scope.
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• Perform and support preventive maintenance, corrective repairs, component replacement, and equipment recovery using approved procedures.
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• Respond to production interruptions, coordinate safe equipment restoration, and verify normal operation before returning equipment to service.
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• Support WES and ESS issue investigation by collecting logs, documenting symptoms, and coordinating with HAI remote engineering on complex faults.
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• Maintain accurate service records and ensure technicians document findings, work completed, parts used, and unresolved issues.
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KPI Ownership & Continuous Improvement

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• Own the accuracy, review, and reporting of onsite service KPIs against agreed targets, including downtime, mean time between failures (MTBF), mean time to repair (MTTR), recovery times, preventive maintenance completion, and staffing coverage.
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• Review recurring errors and equipment failures, identify performance gaps, and assign corrective actions with clear owners and due dates.
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• Coordinate root cause analyses for major incidents and track corrective actions through completion and effectiveness checks.
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• Prepare monthly performance reports covering reliability trends, highest-impact errors and equipment, remediation progress, spare-parts consumption, and inventory status.
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• Escalate risks to service commitments promptly and recommend practical improvements to maintenance practices, team capability, and equipment reliability.
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Customer Coordination & Site Standards

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• Serve as the primary onsite technical escalation point and day-to-day liaison between the client, the onsite team, and HAI remote support and management.
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• Communicate incident status, operational impact, recovery progress, and maintenance plans clearly. Coordinate maintenance windows with client operations.
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• Track critical spare-parts availability and coordinate replenishment needs to reduce avoidable repair delays.
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• Ensure adherence to HAI and site safety procedures, including equipment isolation and lockout/tagout. Stop and escalate unsafe work.
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Qualifications

Education

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• Engineering degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or related fields or comparable experience
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Required Experience

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• Demonstrated hands-on experience maintaining and troubleshooting industrial automation, robotics, material-handling equipment, or comparable electromechanical systems.
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• Previous experience leading technicians, coordinating shift coverage, and managing competing maintenance and production priorities.
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• Ability to interpret technical documentation and electrical diagrams, use diagnostic tools, and troubleshoot systematically.
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• Experience using maintenance or ticketing systems and spreadsheets to manage work, analyze KPIs, and prepare clear reports.
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• Strong communication, coaching, organization, and customer service skills. Experience with HAI systems, warehouse software, and root cause analysis is preferred.
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• Technical training in automation, mechatronics, electrical or mechanical maintenance, or equivalent practical experience.
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*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Schedule

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• This role is based onsite in an active warehouse environment and requires regular hands-on work on the floor. Schedule flexibility is required to support shift transitions, planned maintenance, and assigned escalation coverage, including nights or weekends as scheduled. The lead must be able to perform the essential duties with or without reasonable accommodation.
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*This job description does not create a contract of employment, nor does it alter the at-will nature of employment. The company reserves the right to modify, interpret, or apply this job description.

*Hai Robotics U.S.A. Inc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status in accordance with applicable federal, state, and local laws.