Intake Specialist (Call Center Team Member)

Call Center Team Member

Neurology practice in Walnut Creek seeks a Call Center team member with EPIC experience. This position is FULL TIME, Monday Friday, 8:30 am to 5:00pm. Compensation based on experience.

No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That's because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can-do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Qualifications:

• Customer Service Experience
• Electronic Medical Records programs, (EPIC Preferred)
• Experience in a fast-paced work environment
• Multiple Phone Lines
• Medical Terminology
• Experience with Medicare, HMO and PPO insurance payers
• Excellent verbal and written communication skills required
• Proven problem solving, analytical and decision-making skills
• Strong computer skills (Microsoft Word, Excel and Outlook)

Duties:

• Answering multi phone lines and triaging accordingly
• Schedule/confirming appointments
• Verify patient eligibility and referrals
• Patient registration/Sending new patient packets
• E-Chart Prepping
• Perform all administrative and direct patient care tasks in a clinical setting to patients in call center.

Education/Certification Requirements:

• High School diploma required
• Administrative Medical Assistant Course Certificate and/or Clinical Medical Assistant Course Certificate preferred (new graduates encouraged to apply if they are open to an administrative only position)
• Associate's degree or two-year healthcare degree or experience preferred but not required

Experience:

• 1-2 years of medical front experience preferred
• One-year EMR preferred- EPIC Preferred