Asset Recovery Supervisor & Clerical Support Positions- Full Time

Job Description

Job Description

Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth and Ocean County per the Asbury Park Press Readers' Choice Awards? We have refreshed our brand, and our CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Asset Recovery Supervisor - Temp to Hire position at First Atlantic Federal Credit Union.

Who we are:

Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 85 years. Around here we put our members first. Always have, and always will. First Atlantic is Built on Trust, Driven by Members! It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount.

First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Oceanport, and Toms River. With new branches coming to Old Bridge and Freehold. Anyone who lives, works, worships, volunteers, or attends school in Middlesex, Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong.

What we are looking for:

We are seeking an Asset Recovery Specialist & Clerical Support Temp to Hire team members to assist First Atlantic Federal Credit Union to live out our Mission and Vision by working directly with the CEO, and Controller to provide best value financial services to members by providing outstanding service to both external and internal members.

Job Summary

Clerical: Oversees all collection activity ranging from negative accounts, pass due payments, auto repossession, filing, scanning, compiling documents for the attorney(s) and other clerical duties. Responsible for other aspects of the collections, resolve customer billing problems, and reducing the amount of account receivables, monitor accounts on a daily basis, process payments and refunds, resolve billing issues, resolve customer credit issues, investigate historical data for debts and bills, and total losses.

Specialist: Plans, organizes, and directs the activities of the Asset Recovery department. Makes final decisions regarding action on delinquent loans/accounts, including workout loans and extensions. Coordinates paralegal effort of delinquent accounts with the company's legal counsel. Refers charged off accounts and monitors results with collection agencies. Liaison with credit reporting agency to assure files are properly maintained. Represents the company in small claims, municipal and bankruptcy courts. Directs the filing of bond claims. Conducts risk analysis and mitigation. Identifies risk management issues and trends and provides reporting to management. Proactively analyzes monthly losses, identifying and projecting subsequent month's losses and delinquency ratios and numbers.

Qualifications

Excellent Customer Service skills

Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Problem solving and critical thinking skills

Education and/or Experience

A two-year college degree or completion of a specialized course of study at a business or trade school.

Two to five years of similar or related experience, including time spent in preparatory positions.