Relationship Banker - Greater Bridgeport / Trumbull Area

Job Overview The Customer Service Associate will engage clients in the lobby, educate them on using self‑service banking resources, process cash transactions, and connect clients to appropriate solutions. Key Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet their financial needs. Follow established processes and guidelines, ensuring compliance with all applicable laws and regulations. Collaborate with experts in small business, lending, and investments to grow business knowledge. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience and manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results. Effective collaborator building and nurturing strong relationships. Passionate and committed to delivering an experience that improves clients’ financial lives. Confident in identifying solutions for new and existing clients based on their needs. Effective communicator, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on simple banking transactions via ATM, online or mobile banking. Strong critical thinking and problem‑solving skills. Follow established processes and guidelines, adhering to laws and regulations. Efficiently manage time and capacity. Drive results while acting in clients’ best interest. Flexible to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of successful sales experience in a salary + incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s degree or business‑relevant Associate’s degree (business management, administration or finance). Education & Work Schedule Minimum: High School Diploma / GED / Secondary School or equivalent. Shift: 1st shift (United States of America) Hours per week: 40 Compensation & Benefits Pay range: $25.00 – $26.77 hourly, determined by experience, education and skill set. Pay type: base salary (not incentive eligible). Benefits: eligible for industry‑leading benefits, paid time off, and employee resources. Equal Employment Opportunity Bank of America is an equal opportunity employer. #J-18808-Ljbffr Bank of America