Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

*Currently Licensed Applicants Preferred*

ABOUT OUR AGENCY:
I have been a State Farm Agent since 2003, carrying on a proud family tradition of service. My father-in-law, his sister, and their father were all longtime State Farm Agents, and when you add in the experience of my incredible team, we bring over 210 years of combined industry expertise.

What sets our agency apart? A strong sense of teamwork, a supportive environment, and a commitment to both personal and professional growth. We work hard but also believe in celebrating our successes. Our office is a place where you’ll feel valued, supported, and empowered to reach your goals.

We’re looking for motivated individuals who are ready to be part of a high-achieving, customer-focused team. If you’re driven, eager to learn, and want to be part of a respected agency with deep roots in the community, we’d love to meet you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Doug Rajotte - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are looking for someone with a strong personality, strong customer facing skills and high work capacity to operate in a fast-paced environment.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred.
• State Farm experience is a plus.