Account Manager

This position is available as a hybrid work schedule. Responsibilities: Build and maintain strong relationships with partners, acting as their primary point of contact for billing and finance‑related matters Manage the inventory of a portfolio of high‑value clients, ensuring compliance with the financial policies of the firm and processes of the finance department Understand billing structures, commercial terms, fee arrangements, client requirements, and law firm economics to advise and support assigned partners Oversee accurate and timely billing, track receivables, and proactively resolve any issues related to prompt payment Use dashboards and reporting tools to analyze client inventory and financial performance, and to identify trends and develop recommendations to improve outcomes Anticipate and address client concerns or disputes, demonstrating resourcefulness and professionalism in resolving challenges Exhibit excellent written and verbal communication to articulate complex financial concepts in a clear and professional manner Demonstrate a commitment to client satisfaction and proactive approach to enhancing client experience Handle completing priorities in a fast‑paced environment with professionalism and composure Qualifications: Minimum of 4 years of experience in high volume/dollar, automated, law firm finance role, including billing and collections Knowledge and understanding of financial policies and procedures and use of both accounting and collections software systems Ability to perform complex financial analysis Ability to interact with all levels of personnel and function as part of a team Ability to meet strict deadlines and handle multiple competing priorities simultaneously Strong problem‑solving abilities Strong analytical and negotiations skills Excellent verbal and written communication skills Must be client service focused Experience with Aderant or other legal finance software required Proficient in Excel and Word The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: Palo Alto, San Francisco: $102,000 – $138,000 per year. The compensation for this position may include a discretionary year‑end merit bonus based on performance. We offer a highly competitive salary and benefits package. Equal Opportunity Employer (EOE). #J-18808-Ljbffr